Love it
I can deposit my checks. I can do transfers if I need to. Only six but that’s not the app, that’s the banks doing. And I can see my account number whenever which is great cuz my memory is horrible. Love so ea.
Customer Service is Beyond Pathetic
Opened an account in early November. Messaged 2 different times in late November notifying Valley that my card hadn’t delivered, just simply resend a new one to my address on file or whatever they need to do to get this fixed up, no biggie.
I got my issue fixed by a branch months ago, they were great.
Dip heads on the app ignore me for 2 months, finally got back to me today in a message that had the energy of: Visit your local branch, we’re gonna continue to ignore you. Sounds like a personal problem. 😂😂
Listen, Valley as a Bank is great so far.
But trying to reach customer service on this app if you have a disability that limits your access or something similar, you’re going to drive yourself crazy. You’d be better off talking to a brick wall, at least the brick wall would be present 😅
I got my issue fixed by a branch months ago, they were great.
Dip heads on the app ignore me for 2 months, finally got back to me today in a message that had the energy of: Visit your local branch, we’re gonna continue to ignore you. Sounds like a personal problem. 😂😂
Listen, Valley as a Bank is great so far.
But trying to reach customer service on this app if you have a disability that limits your access or something similar, you’re going to drive yourself crazy. You’d be better off talking to a brick wall, at least the brick wall would be present 😅
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DISAPPOINTED
I have been with Valley Bank (started with Midland in 1973) and whatever we’re doing is not turning out too well we’ve had problems from the day that you installed your and then that’s in quotes new system. We are seriously thinking about switching to TD Bank. Their hours are better than much more efficient and I’m sorry but we can’t fool around with our money.
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