Leave a Review M&T Mobile Banking
App is Causing Me to Want to Switch Banks
I have had an M&T checking account for 20 years. It was the first account I ever opened and I started using the app at whatever point it became available. I’ve always been able to use it no problem up until recently. When the app works - it’s fine. You can do mobile deposit, check your balances, make transfers, even use Zelle.
However, more often than not, I have the WORST logging on to the app. It ALWAYS says mobile banking is down. Oddly, the only workaround I’ve found besides uninstalling and reinstalling the app, is asking my friends that also have M&T accounts to login and logout if they’re able. For some odd reason, I’m usually able to log in after that. But it’s so annoying that 9 times out of 10 when I try to open the app, it always says it down. And I’ve probably been using this app for at least a decade without any issues at all. I’m so frustrated at this that I’m considering switching banks. I don’t know what happened in the last year with the app but something needs to be fixed, updated, refreshed - SOMETHING.Show lessarickey1738
The app is down half the time
Half the time I try to sign into the app it comes up as app is currently down for maintenance or something similar. It's extremely frustrating. I'm not even over exaggerating. 3 pm on a Tuesday? App down. 2 am on a Thursday? App down. 7 pm on a Saturday? App down. Also in regards to their banking. Their fraud detections REALLY needs some work. Half my transactions with fully legitimate companies get flagged got fraud. Same with basic subscriptions. The funny thing is. The one time fraud detection didn't work is when it was actually fraud. A random sam's club purchase at 3 AM!! I've never used sam's club in my history of banking with them. Yet that went though. I try to call to verify MY TRANSACTIONS with MY MONEY... They ask me 30 questions to prove it's me... I give them PERFECTLY accurate answers. They say sorry we can't process your transaction. There's a reason centralized banks will go extinct and this is it. It's MY MONEY!!!! why can't I USE IT? NEVER USE THIS BANK. Absolutely horrible.Show lessanon5725
It's 2024... Fix your broken app!
I've been banking with M&T BANK since they took over Provident Bank, so at least 15+ years... everything was great until a couple of years ago when the app started not working every time. Fast-forward two years, now the app only works 1 out of 10-20 times depending on the day. This is incredibly frustrating considering that when the app doesn't work the website also does not work. "We're sorry. Mobile banking is unavailable at this time," is only acceptable occasionally, Not As The Norm!!! This leaves me with no access to my money besides driving to a physical branch. No transfers, no deposits, no Zelle, nothing!!!
I have banking apps for numerous other banks and all of them work every single time I open the app. I don't know what is going on at M&T bank, however if this is not fixed within the next two months, I'm moving all of my money to another bank that uses technology that actually works.
Dear M&T Bank, It's 2024… you make tons of money so PLEASE fix your app!!!! This is truly & absolutely ridiculous *sigh*Show lessmae_belle_77
Developer Response
Hello mae_belle_77, Sorry to hear you are experiencing difficulties. We recommend calling our Online Team at 1-800-790-9130 so they can troubleshoot your concerns. Please ensure you are using the last 2 OS versions & the most recent update is installed on the device. If after speaking to our Online Team, you need further assistance, email carecenter@mtb.com, include your full name, phone number, screenshots of errors and mention this review. We'd be happy to reach out. -Candi B.