United Illuminating User Reviews

Top reviews

No Confusion!!!

This is the easiest app I think I’ve ever used. There’s no confusion, and not 100 buttons you have to click on just to get where you need to go whether it’s paying ur bill or looking for the acct.# SO SO easy. I come on to pay my bill and I’m literally on the app for less then 30 seconds (if that)and I’m done
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No Confusion!!!

This is the easiest app I think I’ve ever used. There’s no confusion, and not 100 buttons you have to click on just to get where you need to go whether it’s paying ur bill or looking for the acct.# SO SO easy. I come on to pay my bill and I’m literally on the app for less then 30 seconds (if that)and I’m done
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UI App

The app is convenient and easy to get into. Ever since I started using it, it has made payments easier for me since I don’t have to go crazy looking for a pen to write down my confirmation number and the confirmation gets sent directly to my email. lol get the app, make your life easier.

Easy Peasy

The UI app is a bill paying lifesaver. Ever since I switched from paper bills, keeping track of my payments, bills, account balances etc… has been a piece of cake. It’s super easy to navigate, along with offering auto pay, outage alert notifications, your account balance and more.
Stop wasting paper, download the app and make your life a little bit easier.
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Easy to use … up to date !

The UI app is very user friendly … up to date and requires very little effort to use ! Certainly beats putting the bill in the mail and all past transactions can readily been seen . Also when payment is made through the App. Response on it being received is immediate with a confirmation #! No figuring out how many days ahead to mail the bill so it will arrive ! Very convenient ! Can check on payments or make payments anytime !
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Poor Communication when Transferring Service

I have never been late on a bill and actually always pay early. The last bill I paid for my old residence was paid and then my service transferred to a new residence. I paid the month but it switch over to the new account. As a result I lost access to any outstanding bills (which to my knowledge I thought had all been completed but to my surprise there was one more but that was not communicated to me in any way) and instead of being forwarded it to allow me to pay on time it only happened when it was late causing me to pay after for the first time ever. Highly frustrating!
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Easy to use, all account info easy accessible!

Finally a app that works well with IOS , I’m so happy to use this app, it’s easy to use and gives full access to account and products available. I live in an area that unfortunately outages happen frequently the app makes it super easy to see outage updates and report no need ti call! Love it !

Keeps kicking me off

Not sure what’s going on with the app but as soon as I open it kicks me off I’ve tried uninstalling and reinstalling still the same problem it’s a pretty cool app versus having to go online on the computer to pay the bill but it doesn’t work please fix.

Bill pay don’t work

I’m just wondering when the bill pay option is going to be fixed. What is the point of this app if I can pay my bill. I don’t want to just view my bill. I want to be able to pay my bill. Every time try to pay my bill by card I get an error telling me to close my browser and try again. Please fix your app because this is a big inconvenience. I don’t have a problem with the gas app and they both look the same.
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Easy and quick

No added fees just pay and go till next month and I’m using 3 way plan they so helpful

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