Leave a Review myMerlinPulse™
Won’t set up
I’ve tried setting this up multiple times and every time it tells me my serial number is wrong.coufkycntdjy
Developer Response
Thank you for your message. We would like to know more about the details. Please send us your contact info by sending an email to SY_Complaints@abbott.com with Complaint ID: PER-2024-0106393. We will get back to you as soon as possible. Note: For your own privacy, please do not leave your personal contact details in the comment section.Disconnected
The app disconnected after a update I think. I don’t know what to doOscar Juan Colon
Developer Response
Thank you for your message. We would like to know more about the details. Please send us your contact info by sending an email to SY_Complaints@abbott.com with Complaint ID: PER-2024-0000948. We will get back to you as soon as possible. Note: For your own privacy, please do not leave your personal contact details in the comment section.Concerned
Lost my Merlin pairing after a Apple general update. I reinstalled app, it is still not reading a day later. Called support, they were patient with me (at73yrs) had me go through the set up again. However, did not feel they understood my concerns. 20 min later they called me back and had me reinstall the app (and the app update). We will see!!! Why can’t we be advised when app updates are needed?? Hope this helps others!Show lessgr@ndma French
Developer Response
Thank you for your message. We would like to know more about the details. Please send us your contact info by sending an email to SY_Complaints@abbott.com with Complaint ID: PER-2024-0000500. We will get back to you as soon as possible. Note: For your own privacy, please do not leave your personal contact details in the comment section.Poor Customer Service
Poor customer service is my first complaint. Bad pairing is my second complaint. Called customer service because my app keeps dropping my paired device. About once a week it will just decide to unpair itself from my device. His resolution was to delete the app then reinstall it. Well of course it worked. I would have repaired my device without deleting the app and reinstalling it. Anyways that didn’t even solve my problem of pairing anyways. Two days later it unpaired again.
Am I the only one having this issue ?? Would nt surprise me if I was.Show lessTnMtnMn
No weekend service
App stopped working on a Sunday. Did the delete app and reconnect with newly downloaded app from cloud. Have to go thru a new set up. In that process it keeps sending activation code to my landline phone and I’m not there to get it. Why can’t the code just be sent to my mobile phone? This is a poorly designed app and it’s unreliable.Show lessmlf781
Developer Response
Thank you for your message. We would like to know more about the details. Please send us your contact info by sending an email to SY_Complaints@abbott.com with Complaint ID: PER-2023-0049430. We will get back to you as soon as possible. Note: For your own privacy, please do not leave your personal contact details in the comment section.Poor customer service
The app stopped pairing with my device. Customer service had me to delete and reinstall the app and do several troubleshooting steps. A service call was supposedly created and no one has called back (that was a month ago).agirlie84
Developer Response
Thank you for your message. We would like to know more about the details. Please send us your contact info by sending an email to SY_Complaints@abbott.com with Complaint ID: PER-2021-0199705. We will get back to you as soon as possible. Note: For your own privacy, please do not leave your personal contact details in the comment section.
