After several attempts to connect the air purifier to the wifi connection, it finally works. Just like the app recommends, if your router has auto-connect to your 5Ghz or 2.4Ghz, you need to go to your wifi internet settings and separately rename one as 5G and the other 2.4Ghz so the device connects only to the 2.4Ghz connection. That’s what I had to do and also reset the air purifier. After following the Gennec app instructions, I was able to connect without any glitches. The Gennec app is easy to use. I just don’t understand why the app asks for your location in setup before you connect the device to WiFi.
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Response from developer
We sincerely apologize for any inconvenience caused. Could you please contact us via support@idooworld.com with some photos/videos so that we can see how we can help you solve the problems? I hope to hear from you soon. Sincerely, Customer Support.