Autobell App
You have a great car wash but your phone app has been a disaster for years so I canceled a couple of years ago. Now I saw ads for your new app that touts “sharing “. What a misnomer that is. All you can do is put more than one car on the app but only one customer with the app on their phone can bring the vehicles to the car wash. So if I add my wife’s car on the unlimited plan, I am the only one that can bring it to the car wash unless she has my phone with her. Who can do that when today most of us depend on our phone numerous times a day to survive. Your development team must all be bachelors and just don’t get how the world works today. You just lost hundreds of dollars a month recurring revenue. “Sharing” is really false advertising and many of the other reviews I have read illustrate that people signed up not knowing that term was meaningless.
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Response from developer
Thank you for taking the time to leave this feedback. We are working to continuously improve our App to provide a positive customer experience.
Why can’t you add interior cleaning on the app?
I have an exterior only monthly plan and on a number of occasions, I’ve wanted to add interior cleaning. However, the app won’t give me an option to do that, and today the staff was unable to add this service as well. This is not only costing to company revenue, but frustrating this customer to the point he’s considering canceling his service with Auto Bell.
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Response from developer
Thank you for taking the time to leave this feedback. We are working to continuously improve our App to provide a positive customer experience.
Dena
The best ever car wash, they really clean up your car. I have been satisfied every since I went there and now I glad I went. The guys are very friendly, I am so happy for this car wash, they great with senior citizens. This is A1 car wash. Thank you guys for all you do and you do a amazing job and that why I have a membership the day y’all open, Thank you again, I appreciate each in every one you♥️♥️♥️😊🎉
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Response from developer
Thanks! We are glad you are enjoying the app!
Drying and vacuuming
For some strange reason they seem to never dry the top of my car, and as soon as I drive all the water comes down the front so everything that was dry is no longer dry. I have a brand new truck & there’s always dust on the dash center console etc… very frustrating!! Might look into going somewhere else
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Retired
Your app is very difficult to to upgrade for a full service wash when you have the unlimited drive thru program. I would upgrade more if I didn’t have to get assistance from your service people.
Thanks
Thanks
Great service
Great location and service is awesome! Better than the other Autobell I use to go to. I wouldn’t have cancelled , but I’m moving west coast.
Small bugs.
The app works pretty good. The only issue that pops out is that when you try pull down the tool bar to adjust the screen brightness as you were at the scanning screen, it takes you back to the home page and tells you that you’ve used the voucher.
Great app but needs more features
It’s a very convenient and easy to use app. However I wish there were more features such as adding the various cleaning and add-ons that they have at each location. Also it would be nice if we could somehow include a tip generator on the app. There are many times where I don’t carry cash. I have used my card to print out a tip ticket for the crew. But today the card machine was not working so I unfortunately could not tip them. I felt horrible.
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Response from developer
Thank you for your review. We continue to update our app to allow for an easy and satisfying customer experience.
Love auto bell but app needs changed
Have a different login for each vehicle so our daughter can get our cars washed WITHOUT having to take our business phones. I am sure people try to use different cars on same unlimited washes, but a separate login for each vehicle would solve this problem. Please consider changes this is very inconvenient. Auto Bell in Hickory does a great job and everyone is very nice. Thanks
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Response from developer
We apologize for the inconvenience. If we can further assist you with your app, please let us know. Thank you.
It’s Okay
Be aware that you can load an account only on a single phone, so if you share a car, only one of you will be able to get carwashes with your account. I reached out to Autobell multiple times about this and never even received a response. I tried it for two months, but since my wife couldn’t go through the carwash, too, using her phone, we couldn’t make good use of the wash plans through the app.
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Response from developer
Thank you for your review. We continue to update our app to allow for an easy and satisfying customer experience.
