Used to be amazing… now it’s meh.
Not anymore. I picked up a screw today and being my van is my work van, I need it to work Monday. I tried to schedule a same day fix like I have several times in the past because my plan includes emergency flat repair and replacement (or at least it did when I started my subscription).
The came out within an hour and swapped a flat tire on the side of the highway without issue.
Well not today, I was met with AI chat help that doesn’t help, then finally when I reached a human being I’m told that they don’t schedule same day and to call firestone, but firestone wanted to schedule me for Tuesday to remove a screw…
Now they’re telling me I don’t have emergency flat repair when it was the whole reason I signed up and I have used it several times since I started my subscription.
Don’t bother unless you just want to finance tires. Their prices and install times are great but without the advertised emergency flat repair I had before, I’m better off paying cash for my tires and getting a AAA membership.
Rip to a great model. I likely won’t be renewing my subscription after this set of tires is paid off.
I’m currently sitting in the lobby at a competitor paying $25 to remove a screw that Treads told me I needed to schedule 3 days out.
Unacceptable.
Response from developer
Hi there, thank you for taking the time to share your experience. We appreciate the trust you've placed in Treads over the past three years. Your feedback highlights some areas in our service that we’re working to improve. Our goal is to provide reliable support for our customers, and we take your experience seriously. We'll make sure our team reviews your situation in detail to understand what went wrong and how we can improve. We are also working to ensure our emergency service options are clear and effective for all our customers. If you'd be willing, please reach out to our support team, and we'll see what we can do to address your concerns directly. We appreciate your feedback and hope to continue serving you in the future.