Used to be amazing… now it’s meh.
Not anymore. I picked up a screw today and being my van is my work van, I need it to work Monday. I tried to schedule a same day fix like I have several times in the past because my plan includes emergency flat repair and replacement (or at least it did when I started my subscription).
The came out within an hour and swapped a flat tire on the side of the highway without issue.
Well not today, I was met with AI chat help that doesn’t help, then finally when I reached a human being I’m told that they don’t schedule same day and to call firestone, but firestone wanted to schedule me for Tuesday to remove a screw…
Now they’re telling me I don’t have emergency flat repair when it was the whole reason I signed up and I have used it several times since I started my subscription.
Don’t bother unless you just want to finance tires. Their prices and install times are great but without the advertised emergency flat repair I had before, I’m better off paying cash for my tires and getting a AAA membership.
Rip to a great model. I likely won’t be renewing my subscription after this set of tires is paid off.
I’m currently sitting in the lobby at a competitor paying $25 to remove a screw that Treads told me I needed to schedule 3 days out.
Unacceptable.
Response from developer
Hi there, thank you for taking the time to share your experience. We appreciate the trust you've placed in Treads over the past three years. Your feedback highlights some areas in our service that we’re working to improve. Our goal is to provide reliable support for our customers, and we take your experience seriously. We'll make sure our team reviews your situation in detail to understand what went wrong and how we can improve. We are also working to ensure our emergency service options are clear and effective for all our customers. If you'd be willing, please reach out to our support team, and we'll see what we can do to address your concerns directly. We appreciate your feedback and hope to continue serving you in the future.
Goto a Tire shop
Response from developer
Thank you for taking the time to share your feedback. We're truly sorry to hear about your experience with Treads, and we appreciate the opportunity to address your concerns. Firstly, regarding the reporting of payments to credit bureaus, we'd like to clarify that Treads' credit reporting is independent and fully disclosed in our terms and conditions. Concerning the tire balancing issue, we apologize for any inconvenience and dissatisfaction this has caused. Our aim is always to provide top-quality service, and it seems we fell short in your case. We take your feedback seriously and will use it to improve our service protocols and feedback to our independent service partners. Regarding the resolution offered by our customer service team, we believe in fair and reasonable solutions. Refunding the cost of balancing is our immediate way to rectify the situation, but we understand your disappointment goes beyond this. We are committed to ensuring your vehicle is in optimal condition. I assure you that your request for further escalation has been noted, we greatly appreciate your feedback and the opportunity it gives us to improve every aspect of our customer experience.
So helpful
Awesome!!!
Thanks Again,
-Rene
THUMBS DOWN
Response from developer
Hi johnnytsunami303, As we highlight in your terms and conditions, when you sign up for a Treads subscription package you’ll be able to select a brand-new set of tires and schedule a mobile installation right away. When those tires reach a tread depth between 4/32″ and 3/32” and you’ve had your subscription for at least 18 months you will be eligible for a new replacement set if you need them sooner we can still help however as we explained there is an early tire replacement fee. We understand sometimes tires wear out quicker than expected depending on your driving habits and style, which might make driving more expensive for you compared to other drivers.
Highly recommend
App is terrible
Response from developer
Hi LordSchlien - sorry to hear you had such a buggy experience with the app 😵💫 we greatly appreciate your feedback and since your experience we have released a new version of the app fixing the bugs that created a hiccup in your experience. We can't wait to impress you next time you utilize the services in the app. 👍
Schedule appt at Discount tire to save $ & time
Response from developer
Hi blacka$, sorry to hear you don't see the value in the peace of mind and convenience a Treads subscription can offer you. While we understand Treads is not for everyone, we have thousands of happy customers who no longer have to worry about their tires or sit in a waiting room ever again 😎 hopefully one day you'll give us a try and actually experience being a Treads customer. Also, as a reminder Treads is much more than just purchasing one set of tires - here is what is covered in a subscription: 4 Brand New Tires, New Tires For Life (we replace your tires when the tread depth reaches between 4/32 and 3/32), Mobile Tire Install & Rotations (we come to you), Damaged Tire Replacements, Flat Tire Repairs, On Demand Roadside Assistance - 24/7 Nationwide
