Relax Jigsaw Puzzles User Reviews

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Years ago I gave this 5-stars…but not now

I have been enjoying Relax puzzles for a good number of years. Excellent, relaxing game…until now. I don’t know what happened after your latest update but the game no longer shows my completed puzzles nor does it give me the option of continuing my current puzzle. Granted…sometimes I go a month or longer in between plays but really? Making a person start their puzzles all over again with no record of puzzles completed? This was a 5-star game…now it’s not even worth 2 stars! ***EDIT***. Developer staff has been totally unresponsive after multiple emails. For this reason I, lower the stars to 1.
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Response from developer

We apologize for the inconvenience. That we will be able to detailed consider the situation, please send us a message via game settings with description of the problem. Also, we would like to note that game progress are saving and recover with in-game authorization, that available in the game settings.

Years ago I gave this 5-stars…but not now

I have been enjoying Relax puzzles for a good number of years. Excellent, relaxing game…until now. I don’t know what happened after your latest update but the game no longer shows my completed puzzles nor does it give me the option of continuing my current puzzle. Granted…sometimes I go a month or longer in between plays but really? Making a person start their puzzles all over again with no record of puzzles completed? This was a 5-star game…now it’s not even worth 2 stars!

***EDIT***. Developer staff has been totally unresponsive after multiple emails. For this reason I, lower the stars to 1.
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Response from developer

We apologize for the inconvenience. That we will be able to detailed consider the situation, please send us a message via game settings with description of the problem. Also, we would like to note that game progress are saving and recover with in-game authorization, that available in the game settings.

Flowers in a vase

Far too many ads in this game. I want a jigsaw puzzle without any interruptions. I can take an ad once the puzzle is completed but not during the making time.

Pathetic. Screen freeze frequently

Can’t even finish a puzzle because it freezes on the ads. Makes me NOT buy any of the ad products

Response from developer

We apologize for the situation! Our specialists are already working on a fix to this issue.

Update Useless

When are you going to fix the ads on here?
They just freeze and won’t go off to do any of the puzzles! Stop the excuses about you being aware of this when nothing gets done!
I’ll have to delete the app and find one that does work!

Response from developer

We sincerely apologise for this inconvenience. We’re aware of the problem, and our team is already working on some fixes. We hope for your patience and understanding.

Disappointed and Concerned

I downloaded this app specifically because it was advertised as safe for children under 5 years old. However, I was shocked to find that it regularly shows ads that are completely inappropriate for young kids, including content rated 18+. This is completely unacceptable and misleading. Parents trust apps like this to provide a safe and educational environment for their children, not to expose them to adult-themed ads.

Until the developers address this issue and ensure that all ads are appropriate for young children, I cannot recommend this app to any parent. It’s a shame because the content itself is good, but the ads completely ruin the experience and put kids at risk of seeing things they should not. I strongly urge the developers to fix this issue immediately.
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Response from developer

We apologize for the situation! Our specialists are already investigating the issue. We're doing our best to fix the problem as soon as possible.

What is going on

I made an in app purchase and still get ads and the ads free the game please fix this and make it no ads when a in app purchase is made

Response from developer

We apologize for the inconvenience! That we will be able to consider the situation, please send us a message via 'support' button in the game settings. In a message, please describe the situation again.

Good but one near fatal drawback

Pro I enjoyed the events and daily puzzles are usually good I took a while to learn that I could use gold coins to buy more puzzles.

The big drawback is a few adverts that display forever. The only way I have found to dismiss them is to re-boot my iPad.

Response from developer

We're sorry about the situation. Our specialists are already working on a fix to this issue.

Nice pictures terrible otherwise

Even trying to write a review is messed up on this app. Avoid it like the plague.

Ads

Interrupted twice by ads b4 I even finished the puzzle deleted it immediately this was the first puzzle of the app and I am not putting up with it anymore

Response from developer

It is a pity that you are upset by advertising. Ads in the game allow us to develop and support the game. It can be disabled using in-app purchases. We hope that you rate our game with 5 stars.

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