App asks you to sign up and you have to verify your identity. They have some shabby 3rd party it seems UX pulled in. Here you have 3 choices. Verify by SSN, Credit card or drivers license.
I called support. They asked me to call their 3rd party verification ID provider which I refused to do as I did not buy this from that 3rd party. That 3rd party doesn’t make this product or the app.
The app has several bugs. For example adding your name, it will automatically add spaces failing the ID check.
Once those spaces are manually eliminated then you can verify once all info is correct.
I tired multiple credit cards.
The drivers license several times.
The social security Several times.
Every attempt is met with an error such as “contact your system administrator” ?!? What system admin?
Even the error messages have poorly written copy.
My concern is I haven’t got the robot itself to turn on due to the bugs in the app. Therefore my expectations is my 6yr old using this and not becoming frustrated with its quality of UX will end up in throwing this thing out in days.
My job for the past 20 years is designing mobile OS systems and apps. It’s been a long time since I’ve been as frustrated with the usability experience and bugs as I am with Moxie.
By the way Embodied, small things such as searching for the app on your phone by searching for “moxie” doesn’t show your app. You have to search for “embodied”. Pretty ridiculous you guys missed this easy stuff. It’s a very poor reflection on the product which I’m sure has a lot of work put into it to be miserably let down by a sham of an app development team.
Happy to update this review if their support finds a solution and you can seamlessly sign in. The bugs are corrected. The copy is reflective of the actual problem with a call to action vs leaving the user hanging.
Show less
David Hugh Martin
Ms lmg
SanDiegoFinest
boymomlala
Jojo Bar
Myjeerx
