AlloCare Transplant Health User Reviews

Caredx inc

Top reviews

Most RecentHighest RatedLowest Rated

Worthless

Do not depend on this app for your transplant healthcare! The app is inaccessible and will constantly quit on you after anywhere from a few seconds to a couple of minutes of use. If you need to edit an entry, it doesn’t let you. It is also almost completely inaccessible to those using screen readers. The company DOES NOT CARE about you or your kidney transplant. I have contacted them about the problems with this app and they just got hostile and said they weren’t going to fix it. It should be pulled from the App Store. Zero stars. Don’t waste your time.

Show less

Lexie Acquara

a year ago

App Crashes Constantly

I haven’t been able to open the app in 3 days. It keeps crashing. I’m afraid if I delete the app and reinstall it all my past data will be erased. I’m so frustrated with the app!

Tank0219

2 years ago

Response from developer

We are sorry that you've had such a frustrating experience with our app. Our developers were able to resolve the crashing issue. Please update to the latest version of the app and try signing in again. Also, you can rest assured that deleting the app and reinstalling it will not erase any of your data. If you continue to encounter the issue, please reach out to our Customer Support team at 1-888-255-6227 so that we can assist you.

Unusable

Constantly loads and never stops..

Not even..

2 years ago

Response from developer

We are sorry you've had issues with our app. We have resolved this issue. Please try updating to the latest version of the app and sign in again. If you are still encountering this issue, please reach out to our Customer Support team at 1-888-255-6227 so that we can assist you.

Helpful

I use this and it’s good for medication management

Nadasmcdoogle

2 years ago

Won’t work anymore

We love the idea of this app. Prior to it not working, our only complaint was the ability to adjust entries. More from one date to another. We also had a random Saturday that showed with data but we hadn’t put anything for that date yet.

After the last update for the app, it doesn’t work at all. It won’t load data and because of that we can’t track anything new.

Show less

BeckyKevin

2 years ago

Customer Service

I am not able to access my account following new IPhone update. I have left two phone calls with Customer Service with no return calls. Frustrated

Sneakers26

4 years ago

customer service

i asked a simple question of customer service (metric options) and instead of getting an answer, i got an email stating it was solved. i still have no answer to my query.

edit: i received a reply from the company that metric option will be included in an update to be released in the spring.

Bartsgrrrl

4 years ago

Response from developer

We are very sorry to hear of your experience with customer support here at AlloCare. We strive to provide only the highest level of support to our users. Since we spoke with you, we have upgraded our software to ensure that users can clearly see all messages from our help desk prior to the ticket being closed. We believe this will prevent further experiences such as yours, and we hope to be able to demonstrate to you in the future our commitment to providing the best user experience possible.