Cross User Reviews

Reviews Summary

Top reviews

Fun!

Good fun for passing time

Response from developer

Dear Player, We are pleased to read that you have had a positive experience playing our game.

Won’t open since update

Since it updated five days ago the app will not launch. When I open it it just says loading with the bar 80% and get stuck. Not happy!!! Please fix it.

Response from developer

Thanks for your feedback. We're sorry to hear that the game does not work properly. You could try to restart the device and ensure that enough memory is available. Also, please ensure your Internet connection is strong enough. We hope one of these works for you.

Too many ads.

I agree with other people with the ads. Even when you say no to triple a reward so there will be no ad, you still get an ad. Like other people said, you stop playing for a few seconds, an ad pops up. You start or finish a puzzle, an ad pops up.

There is a place to be able to pay eliminate the ads for $4.99. Is this a one time cost or a continual cost to stop the ads? Like once a week, once a month, once a year?
Show less

Response from developer

Sorry to hear about your frustration. We do appreciate all forms of feedback as it gives us the opportunity to understand what our clients need and what they do not need. Please note that you can buy noAds once to permanently remove ads.

App doesn’t load

I have tried to open it, haven’t even used it yet because it doesn’t fully load.

Response from developer

Thanks for your feedback. We're sorry to hear that the game does not work properly. You could try to restart the device and ensure that enough memory is available. Also, please ensure your Internet connection is strong enough. We hope one of these works for you.

Black screen

When adverts come on the screen goes black and the app has to be closed down then game reloaded. This is very frustrating please fix this issue ASAP

Response from developer

Dear Player, we appreciate you making us aware of your negative experience. We strive to provide excellent customer service, so to help us route your complaint to the appropriate department who can address your concerns, we'd be grateful if you send a message to our Support team by pressing on 'Support' in the in-game menu. Thank you!

Good game but…

I love the mechanics of the game, I play it every day. However, the adds are extremely inappropriate for children. They are weight loss ads, and this is a CHILDREN’S game. This is promoting weight loss to kids 4+!!! (What the game is recommended for.) Please, get more children appropriate ads for your game. Think of the influence.
Show less

Response from developer

Thank you for letting us know about this. Your feedback helps us do better. We are looking into this issue and hope to resolve it promptly and accurately.

Daily pictures

I previously asked why daily images come already completed. Your suggestion was to update the game. To date there has been no update so problem persists. When will there be an update ?

Response from developer

Thank you for letting us know about this. Your feedback helps us do better. Please make sure to update the app to the latest version (when you see such an option) with bug fixes and better game performance. After the update we`d love it if you provide us with your feedback do you still encounter such issue?

Not good.

You have to watch a video for every single picture its ridiculous.

Response from developer

Thank you very much for your review concerning our game. We are always collecting user feedback and emails that we can apply with updates. The user-friendliness of the game is a priority for us and something we will continue to improve.

Fits fun but has issues

I really enjoy coloring the pics. Most of them I
like. There are problems though. The whole thing shifts as you are coloring so you loose your place on the graft. It also changes colors without warning. The you are coloring the wrong color. It’s very frustrating. When this happens too many times I have to stop coloring and go on to something else.
Show less

Imported pictures warped

Whenever I try and add my own photos from my gallery the picture is rotated and stretched out please fix this. This used to be my favourite app and now I can’t even play it anymore

Response from developer

Hi, Thank you for letting us know about this. Your feedback helps us do better. We are looking into this issue and hope to resolve it promptly and accurately. Have a good day and stay safe!

Alternatives to Cross