Leave a Review Petivity
Great concept, doesn’t work for my cats
My cats are too close in weight (within a few ounces of each other) so it can’t tell them apart even with the recent update, and one of them also regularly plays in the litter box, so it will also throw really high or really low weights. Great concept, just doesn’t really work well for my cats.Developer Response
Thank you for sharing your feedback regarding the Petivity Smart Litter Box Monitor. We're very sorry to hear of the difficulties you’re experiencing with the accuracy of the monitor. The system may be attributing events to the incorrect cat if they are close in weight, and you can edit labels if you observe the cat who used the litterbox to help better train the AI. While it will always be a challenge if the cats are within 1lb of each other, your insights help us identify enhancements and upgrades that will only make the system better in the future. While we acknowledge the system has its limitations, we know with your input we can improve the product offering and continue to help cat owners proactively manage their cats’ health. Please don’t hesitate to contact us directly should you have any questions at 866-979-2477, 8:00 am – 5:00 pm, 7 days a week, CT, or via email at support@petivity.com. We’re always here for you. – Your Petivity TeamGood device for keeping tabs on your cats weight and litter box usage.
Update(14-Aug-24): The manufacturer released an update that greatly helped with the problem of forgetting which cat is which. It now is a much better experience. I changed my rating from two to five stars Original Review: I have two cats, one weighing around 10.5 lbs and the other around 14.5 lbs so you think it would be able to tell them apart. While the Petivity device itself is great, the app has some significant issues. The app often confuses my cats, leading to incorrect alerts. For example, I'll receive notifications saying a cat hasn't used the litter box in days, but this is only because the app has reverted back into learning mode and can’t tell which cat is which. Even after I manually update the events to correct this, the alert persists, and the reporting remains inaccurate. This makes it difficult to rely on the app for accurate monitoring.Show lessDeveloper Response
Thank you for following up to share your updated review. We're grateful to have you and your two cats as a part of the Petivity family and it is wonderful to hear you have seen positive changes. If there is ever anything we can help you with, please feel free to contact us directly at 866-979-2477, 8:00 am – 5:00 pm, 7-days a week, CT, or via email at support@petivity.com so we may further assist. We’re always here for you and your cats. – Your Petivity TeamAlmost Everything I need
Update 2024-07-29:
Dropping another star. Login issues continue months later, might be a bit worse now. No other app on my phone has this many auth-related issues.
Original review:
Was easy to setup and I generally like the layout of the app. The only bug, I believe, is getting randomly logged out and unable to log back in for (relatively) brief amounts of time. Lately I have some issues with the scales (I have two) not identifying being scooped, instead they were identified as non-cat events and I have no way to reset the status of the litter boxes.. maybe a power cycle would work. One feature I would like to see: multiple users. My partner would ideally have access to the monitors on their phone too.Show lessDeveloper Response
Thank you for sharing your feedback regarding the Petivity app. We are very sorry to hear that you are experiencing issues with being logged out or not being able to log back in. This is unusual and we would like to help you further. Please feel free to contact us directly at 866-979-2477, 8:00 am – 5:00 pm, 7-days a week, CT, or via email at support@petivity.com so we may further assist. Additionally, we are happy to share that we plan to introduce shared access where you can manage your Smart Litter Box monitor with more than one phone device. We will notify users once this update has been made. – Your Petivity Team