Cheap, laggy feels fake
Very cheap and poor quality app. You are limited to what photos you can attach as in file types, you can’t navigate and have hundreds of pages to read on a tiny screen! Why not email or online portal like any other professional company. Feels like a one man band company cutting counters doing things as cheap as possible.
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Notifications stopped working
Notification stopped working after the latest update. Please fix!
Not fit for purpose
It sounds a great idea, and I loved the steps and progress initially, but then it falls down. Uploading things is a horrible experience - it doesn’t access the iOS photo folder or camera properly to allow you to use any of the filters or tools so it’s endless searching and you’re stuck with a fixed camera focus that is useless for documents. Uploads fail, many, many, many times - with no explanation as to why. And even having finally submitted all the ID documents after all those attempts, my solicitor messaged today saying he hadn’t received anything even though the app has them marked as successfully completed three weeks ago - so it has added a large and unnecessary delay. Everything is duplicated by email as well as through the app as the solicitors themselves don’t trust it - so what exactly is the point of this? It’s meant to make things easier, not more stressful and it fails miserably.
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So Thankful!
In what has been the most stressful year of my life, with a looming tight financial time line. ONP made it so easy, the app is easy to use, and tells you when you’ve completed each step so easy to track progress - the chat function is clearly a real person (Robyn) who replied quickly with short clear statements in non technical phrasing, which I found so useful - also from having been charged £150 a email from legal firms per email I send in the past, I was surprised that I wasn’t charged for these questions and answers (Very appreciated). They turned around a re-mortgage and transfer of equity within 3 weeks. (I wouldn’t leave a review normally as I’m lazy but the existing rating seems to be from years ago - which isn’t a accurate reflection of the service now, which I couldn’t be happier with.) Will use them again and recommend)
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Slow app and laggy with responses eventually
App starts off well at beginning of the purchase process. Eventually I hear the notifications but when entering the app, there is nothing displayed or nothing to action.
Then all of a sudden, things show up on their randomly in the day. It’s like there’s a lag of a few hours.
Why not just email docs & communication on one thread instead? Makes more sense.
Then all of a sudden, things show up on their randomly in the day. It’s like there’s a lag of a few hours.
Why not just email docs & communication on one thread instead? Makes more sense.
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Terrible
Considering you are charged £35 plus VAT for the pleasure of using this app it’s useless. It worked ok at first but half way through it not longer allows me to input anything into any box. ONP say IT department has been notified. Save you money and opt for the paper forms to be posted.
A joke
What an absolute shambles of an app. Considering this is supposed to be for very important professional documents it is absolutely woeful. App crashes when you try and print anything, files won’t upload, slow, useless all round.
0 STARS - unprofessional and very slow
If I could give 0 - I would. We have had terrible experience with O’Neil. Gemma our case handler has not replied since we bought the house a month ago, after emailing and ringing the company every week since and did not follow through our complain of the buyers not leaving items in the house when it was part of the contract. Very slow replies, when you ring the company a different person answers every time and says they will get you on a priority list but then never update you, you have to chase them. My mortage advisor recommended them but he has safely said he will be never doing that again! Don’t waste your time if you want a quick sale - you’ll have to do their job. Also extremely unprofessional saying things and taking it back like they owning us money. Wouldn’t have left a review if they could have replied but it’s about time since I have emailed several times and had no updates. AVOID AT ALL COSTS!
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Makes your life much worse
The notifications don’t work. The forms can’t be downloaded. The evidence cannot be uploaded. The entire interface of the app is bewildering. It makes the whole process incredibly stressful. Nobody responds to anything. You will end up weeping with frustration. Don’t use it.
App works fine, better than apple mail..
It’s a great app and I had no issues.
