Ok
Works great except you can’t deposit a check. The capture feature to photograph the check does not work.
Account balance
When reviewing transactions it does not provide total account balance like it use to do with every transaction with the previous app. It just displays transactions. Not good. Ruins the whole app in my opinion. Hopefully you folks can add that feature. Then I would give it a 5 star.
So much better
This app is 100x better and more integrated than the previous app. It’s amazing the difference
Poorly done
It’s obvious they did not consider the end-user in mind when they develop this app. First, when they transferred the accounts mine somehow defaulted to using an email address I had stopped using over 15 years ago....when asked, they told me when they transferred the information everyone’s account reverted to the original account settings...so how many customers do you think may now not be getting emails about their accounts? Second it’s set up to send a text message for the verification code...which in my case goes to a landline and nobody seems to know how to change that. Third, the check deposit feature is quirky...you have to have the portrait lock off for it to work correctly...but is that important information listed anywhere...no!! And theres more but those are the three most annoying so far.
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They really killed this one
I don’t do app reviews but for mass bay it’s worth it - your investment in building this new app out is going to pay so many dividends in coming years. Great job!!
One thing - my Dad’s transaction list now shows all of his own PLUS his kids’ accounts that are linked. It’s very confusing for him to have it in one spot. Maybe a drop-down to select just one would be best
One thing - my Dad’s transaction list now shows all of his own PLUS his kids’ accounts that are linked. It’s very confusing for him to have it in one spot. Maybe a drop-down to select just one would be best
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Down side
Mobile deposit are not working for me
Best Bank
This app is honestly so much better than the old one. I love this new upgrade. It’s so easy and cute as well. There’s so many better features too. The app and bank itself is fabulous. Great job with this one!
Transitioning to this new app
It would’ve been helpful if you displayed a message on the old app, once it was deactivated, directing users to download this new app.
