Rip off
One of the worst delivery app I’ve ever used one time I accidentally ordered something and when I asked for the order to be canceled, they said no, and made me pay for it anyways
Literal trash
Bad customer support
No option to cancel order
They hesitate and take time to refund payments for cancelled orders.
No option to cancel order
They hesitate and take time to refund payments for cancelled orders.
Not as great as they used to be
I have been using deliver Addis for 2 years now and they were fine before but these days not so much. If you order from a certain restaurant and you have already paid and the restaurant for some reason doesn’t have what you ordered, then best believe deliver Addis is not giving you back your money. I even called them back and they took my bank account number and said it would be refunded but nothing, and that’s very unprofessional. There are other options in the city like ZMall that offer a professional food delivery service and a much greater option of different restaurants as well.
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Always late
Still waiting to get my food delivered it’s been more than an hour
Poor Customer Service
We had to wait for an hour just to be told our orders couldn’t be made. Please increase staff number and have a call center available
Doesn’t work properly
A very non-user friendly app. If you click more than once in 30 seconds you get an error screen telling you to slow down as you are clicking too fast. lol. Not to mention they have terrible customer service. Avoid.
👎
Their delivery is not even worth it anymore they’ve increased the price and yet they deliver food 3 hours after I’ve ordered the food and when they call to cancel, they call at the third hour the least they can do is call within the first 30 minutes so we can find other options.
Barely functioning these days
Unless you’re in a specific area Of the city, you are almost guaranteed that delivery will be cancelled, after waiting a long time.
Service is terrible
The service used to be good but it is consistently going from bad to worse. They keep you waiting for a couple of hours after confirming your order to then let you know that they can’t do it and canceling it. Don’t use Deliver Addis if you value your time.
Unreliable
They are very unreliable. They cancel orders after 1 hour of taking my order n say they don’t have drivers. This happened to me 3 times in a row.
No confirmation for receiving online payment
No confirmation for receiving online payment
