User Reviews: ugohome

Top reviews

  • Decent app , quality is acceptable

    These cameras or great for the window in my condo. Quality is decent and the app is easy enough to use . My only complaint is there’s an option to purchase cloud space per camera . With the option of 1cam package and then skips to 3cams and so on.

    There needs to be a 2 camera option. It feels kinda forced that you’d need to subscribe for 3 or more cameras when the avg household most likely only has 2 cameras
  • Yikes

    Had this camera for over a year now, before the rebrand. When they rebranded, they claimed that any cameras that had already been purchased would still work. Nope. Spent 30 mins on the app trying every recommendation they had on the help page. At the bottom, it says that if I still needed help to contact them. With no link to a method of contact. So I went on their website and called the number. I stated my problem and was immediately hung up on. Now I can’t get a hold of anyone there. So sad because I used to love it and it used to be perfect. If you choose to go with this as home camera, just remember that as soon as they rebrand AGAIN or randomly decide they need more money out of you, your current cameras will go obsolescent. Ugohome/nextHT, do better.
  • Great quality for the price

    I bought more for myself after getting two for gifts. Not real fancy and I haven’t figured out how to turn the alert off or if you can, nor how to delete events I have watched. Not fond of that, but otherwise I am happy with them. I really like that you can pan from your phone manually and it has an SD card slot for local storage of clips instead of the cloud.
  • Unreliable when you need it most

    These cameras are trash, the software is also the lowest quality humanely possible. My cameras will not load any footage from today whatsoever. I pay for a subscription for cloud service, nothing was recorded or saved. My dog was hit by a car today and the cameras captured absolutely nothing because the data transfer speed is 0 KB/second at all times. Do not buy these cameras, and do not ever pay for a subscription for service. You’re wasting your money and potentially putting your life and the lives of you loved ones in jeopardy. I would rate this app 0/10 if I could.
  • Great asset!!

    My dad lives in a memory care center and this app and these cameras have been such a great tool to be able to check on him when I’m not there!! They are also important to me to keep an eye on how the staff is caring for him. Before I had the cameras we had a couple of incidents where things were stolen from his room. If that ever happens again there will be a video record of it.

    He had to be on isolation recently because of a mild case of Covid and even though I could not be there every day as I normally am it was great that I was able to check on him anytime I wanted during that entire week!!

    The quality of the video is very good! And even the “night vision” is very good! I can see him anytime day or night!! This nominal cost is well worth it!!
  • Works ok for the $$

    The picture is good but the sound is worthless. The people in the room where the camera is can’t understand anything you say. And you cannot understand a word they are saying. This should not be this way, and when I called to inquire they were No help at all. The tech said he hasn’t heard of this problem but he didn’t have any idea how to possibly correct the problem. So if communication with someone on the other end where you’re monitoring is something you need then don’t buy this camera.
  • Excellent camera!

    Love the 2x speed option if your using the continuous record SD card playback. My cell phone power bank powers the camera for a full day and a half. No more snaking cords up the wall, or being worried about glitchy bldg power. Awesome product! I would note, the camera alarm is more of a tamper deterrent then a motion detector. It did send me a push alert once, when the camera detected me about to swap out my power bank. Well worth the price:)
  • Works ok for the $$

    The picture is good but the sound is worthless. The people in the room where the camera is can’t understand anything you say. And you cannot understand a word they are saying. This should not be this way, and when I called to inquire they were No help at all. The tech said he hasn’t heard of this problem but he didn’t have any idea how to possibly correct the problem. So if communication with someone on the other end where you’re monitoring is something you need then don’t buy this camera.
  • Works ok for the $$

    The picture is good but the sound is worthless. The people in the room where the camera is can’t understand anything you say. And you cannot understand a word they are saying. This should not be this way, and when I called to inquire they were No he at all. So if communication with someone on the other end where you’re monitoring is something you need then don’t buy this camera.
  • Nice inexpensive solution

    Does the job and doesn’t break the bank. Overall works very well. There are times where they freeze or go offline for no apparent reason, but are typically reliable. The image is good, but pixelates on any real zooming. I had problems with one camera and tech/customer support was very helpful. We have had 4 cameras for quite a while now and just added 2 more. I would recommend for anyone looking for affordable security, pet monitoring, etc.

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