A great way to keep consistent!
Response from developer
Wow, that's amazing! We're really proud to be a part of your fitness journey. Thanks for your amazing 5-star review!
FINALLY losing weight!
UPDATE: just renewed my membership after going from a size 10 to a size 6 in my first 6 months. Everyone I know has commented on my weight loss!
Response from developer
Thank you so much for your review and for sharing your experience! Thanks for being part of our community!
Gave it a try
I also submitted for my first payout of $20 last week and still haven’t gotten it through PayPal. Very long payout process.
Remarkable, research-based, effective
Response from developer
Thank you for this 5-star review! Thank you for being a valuable member of our WayBetter community!
Horrible customer service not aligned with promoted health goals
Response from developer
We're sorry we were unable to assist with your scenario. However, our photo-based games require unique submissions that cannot be used repeatedly to count for numerous days. Unfortunately, we did not receive unique photos so they were not applied as submissions as re-using photos is not in the spirit of the games. If users experience any issues, we ask that they reach out when the problem occurs so we can assist fully. Our team is available 7 days a week and are always happy to help.
Horrible customer service not aligned with promoted health goals
Update 8/7: Please note developers will take time to RESPOND TO BAD REVIEWS WITH LIES! I shared a connectivity issue with the app as soon as I completed the travel that prevented me from uploading pics and instead was told they can’t accept a picture proving 4+ hours of reading for a challenge that requires 15 minutes a day! And I thought I submitted the new picture of watermelon (funny, a single watermelon lasted me more than one day so I have multiple pictures - do you eat yours all in one day?) and they post about that on the internet instead of accepting a new one. The good reviews on here are probably all from their employees, like 5/6 of the good reviews I saw on Google - maybe spend more time working with your customers to achieve health goals and less trying to slander them on reviews! Then you’d have good reviews from someone who isn’t your CFO or a Product Manager.
Response from developer
We're sorry we were unable to assist with your scenario. However, our photo-based games require unique submissions that cannot be used repeatedly to count for numerous days. Unfortunately, we did not receive unique photos so they were not applied as submissions as re-using photos is not in the spirit of the games. If users experience any issues, we ask that they reach out when the problem occurs so we can assist fully. Our team is available 7 days a week and are always happy to help.
Life changing
SUGGESTIONS: I would love for the games to be rated and payed out a bit faster because it prevents me from consistently working through games that start on Mondays. They payout is Tuesday and I miss a day so it’s hard to fix my schedule especially for games that require 5/6 days of participation a week. Some of the games are exclusive and I don’t want to miss out on a game that I would enjoy. At the very least we should get our investment back and wait for the bonus so we can sign up for new games and keep the ball rolling!! Looking forward to more new games this month.
Response from developer
Thank you for this 5 star review! We're so happy you're enjoying our community! Your feedback is very valuable to us and we are sending this suggestion along to our team. Thank you for sharing this with us!
Economics of membership don’t make sense
Edited to add that the concerning paragraph in their privacy policy is paragraph 15, since they replied to (incorrectly) say they don’t share your app info w third parties: Use of User Submissions for Research and Development Purposes: WayBetter may use photos, videos, and other user submissions for research and development purposes, including to train artificial intelligence systems (our own or those of third parties).
Response from developer
Thanks for your feedback, but we're sorry to hear that it didn't work out for you at this time. We hope you'll reconsider in the future! Paying for games is optional, but our research has proven that having money on the line is a real motivator to accomplish your health and fitness goals, which is the real win! :) We can assure you that we do not share any data with third parties (research based or otherwise) but we appreciate your concern. We take user privacy very seriously! We will share your suggestion for a screenshot-based running game with our team, thanks for sharing that with us!
FINALLY losing weight!
Response from developer
Thank you so much for your review and for sharing your experience! Thanks for being part of our community!