Leave a Review ZEN.COM for peaceful shopping
Total Scam
After blocking your account with a substantial amount of money, they claim to refund the funds but they never do. They block the account without any reason, used the account for savings only (transfer from your actual bank account) and few bank transactions €100 max to my friends and family bank accounts. Ironically, in their replies here on the feedbacks, they suggest staying in touch with them even though they actually never respond to your emails of six months trying because they know there is nothing you can do about it (making them reply back). Clearly a Scam!!!
Edit: They still insist that for any concerns to contact them when they don’t respond back. So pathetic!!!Show lessMasculine urge
Developer Response
Hello, we're truly sorry to hear about your experience. We assure you that we take such matters very seriously. Account restrictions and fund returns are always handled in line with ZEN.COM regulations and EU law. If your funds have not been returned, please contact us at hello@zen.com so we can investigate this further. We apologize if our previous communication hasn't met your expectations and appreciate your patience.Garbage
Read the reviews and all before downloading. I went through the entire setup process but my account was denied. It also says “this decision is final” and no reason is listed. Support is useless, they just ignore you when you try to find out why you were denied access. I have Wise, Revolut and other apps but this one declines tons of people for some reason, based on App Store reviews and online forums.
They’re probably bought out by EU politicians and other low IQ deep state playersShow lessLändgüy
Developer Response
Hello, we are sorry that you were unable to open an account with ZEN. As a financial institution, we are obliged to comply with the laws and regulations of the Bank of Lithuania. If you have any concerns about the situation, please contact us at https://app.zen.com/support.Urgent fix needed
After last update nothing worksUserO1k
Developer Response
Hi there. We were experiencing temporary app issues, and we apologize for any inconvenience this may have caused. Our team has been working hard to resolve the problem, and things should be back to normal now. If you continue to experience any issues, please don't hesitate to let us know.Great bank App
Highly recommend. All the bad reviews here are from Ukrainians. If you are are not from Ukraine or Russia, but are from Europe, then it works the best of all the bank apps.Darkainn
Developer Response
Hi. Thank you for your recommendation. We value feedback from all our users, regardless of location, and we're committed to providing the best service possible for everyone. If you have any other thoughts or suggestions, we're always here to listen and improve.Query
You don’t have a support email ? I can’t find one , what’s your official support email contact?AndrasOni
Developer Response
Hi there, thank you for noticing our app and scoring us with 4* It is highly appreciated. You can reach ZEN.COM Support by chat in the app or by mail at hello@zen.com . ZEN.COM agents work for you 24/7! Cheers!Jahin
GoodJahin34
Developer Response
Hello, thank you for your feedback! We're glad to hear that you're satisfied with our service. If you have any questions or suggestions, feel free to reach out to usthe bloked me for nothing
they block me for nothing i dont even use it to much and support is not anser and not explaining anything pla dont use itvcffthjmcxsdfgg
Developer Response
Hello. We never block accounts for no reason. Such an action is taken only when there are suspicions of non-compliance with ZEN.COM regulations and EU law. If you feel like there was a mistake regarding the decision you can always contact us at hello@zen.com.Bad
I tried to make an account but after several tries they just won’t open an account for me. They didn’t give me any reason for it. Avoid if possible.Remus134
Не смог загрузить селфи
Отвратительное приложение, куча недоработок, процесс верификации занял пол дня, так и не получилось сделать селфи. Удалил и больше к нему не вернусь, так как есть более подходящие аналогиMestnui17
Developer Response
Hi there! Thank you for commenting our services. We are sorry for any issues. Can we ask you to contact us by mail to verify your onboarding steps, please? Our official channel to contact us is email address: hello@zen.comЛохотрон банк
Отправил перевод внутри банка с одного счета на другой заморозили деньги на 72 часа при этом сумма смешная 335 € сказали что находится на проверке мой совет ищите альтернативу этому банку и сказали что не чем не могут мне помочь получается взяли мои деньги на 72 часа и проворачивают их в своих схемах по-любому на фьючерс торгуют это так шутка но кому нужно тот поймет это мой опыт и у вас может быть лучшеShow lessNick78887
Developer Response
Hello! Thank you for contacting us and letting us know about your dissatisfaction. We are sorry to read it. Nevertheless, we wish to cast an eye over your complaint, therefore we are politely asking you to contact us by mail at hello@zen.com without any delay. Best regards
