ZEN.COM Best shopping card User Reviews

ZEN.COM Best shopping card

ZEN.COM UAB

Finance

Top reviews

Most RecentHighest RatedLowest Rated

Jahin

Good

Jahin34

4 months ago

Response from developer

Hello, thank you for your feedback! We're glad to hear that you're satisfied with our service. If you have any questions or suggestions, feel free to reach out to us

the bloked me for nothing

they block me for nothing i dont even use it to much and support is not anser and not explaining anything pla dont use it

vcffthjmcxsdfgg

6 months ago

Response from developer

Hello. We never block accounts for no reason. Such an action is taken only when there are suspicions of non-compliance with ZEN.COM regulations and EU law. If you feel like there was a mistake regarding the decision you can always contact us at hello@zen.com.

Bad

I tried to make an account but after several tries they just won’t open an account for me. They didn’t give me any reason for it. Avoid if possible.

Remus134

7 months ago

Не смог загрузить селфи

Отвратительное приложение, куча недоработок, процесс верификации занял пол дня, так и не получилось сделать селфи. Удалил и больше к нему не вернусь, так как есть более подходящие аналоги

Mestnui17

7 months ago

Response from developer

Hi there! Thank you for commenting our services. We are sorry for any issues. Can we ask you to contact us by mail to verify your onboarding steps, please? Our official channel to contact us is email address: hello@zen.com

Лохотрон банк

Отправил перевод внутри банка с одного счета на другой заморозили деньги на 72 часа при этом сумма смешная 335 € сказали что находится на проверке мой совет ищите альтернативу этому банку и сказали что не чем не могут мне помочь получается взяли мои деньги на 72 часа и проворачивают их в своих схемах по-любому на фьючерс торгуют это так шутка но кому нужно тот поймет это мой опыт и у вас может быть лучше

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Nick78887

7 months ago

Response from developer

Hello! Thank you for contacting us and letting us know about your dissatisfaction. We are sorry to read it. Nevertheless, we wish to cast an eye over your complaint, therefore we are politely asking you to contact us by mail at hello@zen.com without any delay. Best regards

Отстой

Печально приложение, никак зарегиться не пускает

Reva325

7 months ago

Response from developer

Hello, we are sorry that you were unable to open an account with ZEN. As a financial institution, we are obliged to comply with the laws and regulations of the Bank of Lithuania. If you have any concerns about the situation, please contact us at https://app.zen.com/support.

Appalling service and fake reviews

They’ll withhold your money from you and tell you they cannot see the payment. Stay away from this app by all means. It is only other payments that “will not show “ on your accounts. Disgusting bank that’s ruining my mental health

Chev.Gr

8 months ago

Response from developer

Hello. We're genuinely sorry to hear about your experience and the distress it has caused you. This is far from the standard of service we aim to provide. We understand the importance of resolving this issue promptly and have already reached out to you directly to address your concerns. We truly value the opportunity to work with you to find a resolution. Please check your inbox for our communication. Your satisfaction and well-being are our top priorities.

An absolutely useless application for collecting your personal data.

When passing verification, every time I received a refusal, although all the documents that I used were current and photographed in the best quality. After contacting support, I was told that this was not a problem with the application, but that I was indeed denied verification. When I started asking for a reason or an explanation why this happened, I was told that when I installed the application, I agreed to the terms, and there is a clause where they can deny verification for any reason and the company is not obliged to explain what exactly became the problem. In this way, the company can collect your passport data and biometrics, and then simply refuse you to use the application. They say that of course my data will be deleted after 6 months, but it’s no secret what companies usually do with user documents... and how the databases of such companies are “accidentally” leaked to third parties.. My only advice for users is to avoid this company and use any other alternative for your own safety.

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Atlas Stark

8 months ago

Response from developer

Hello, we're truly sorry to hear about your verification experience and understand your concerns. Our process aims to comply with regulatory requirements, and we take data privacy very seriously. We're here to address any specific questions or concerns you may have. Please reach out to us directly for further discussion. Your trust is crucial to us, and we're committed to ensuring your security and satisfaction.

Disaster

Client Support just ignore you, system just block you all the time with no reason etc. etc.

AaronHeaven

9 months ago

Response from developer

We're truly sorry to hear about your frustrating experience with our client support and system issues. Your feedback is crucial to us, and we take your concerns seriously. We aim to provide a seamless service to all our users, and it seems we fell short in your case. Please allow us the opportunity to investigate and address your concerns directly. Could you contact us at hello@zen.com with more details? We're committed to making things right and improving your experience.

Can’t make account

I can’t make account because my full name is too long and I tried many times but u rejected me in the end even I was chatting with one of your customer service and they told me they will fix the problem but they didn’t.really poor service

Matheel4

10 months ago

Response from developer

Hello. We sincerely apologize for the inconvenience and frustration you've experienced while attempting to create an account with us. We understand how disappointing this must be for you, and we genuinely apologize for not meeting your expectations on this occasion. Please know that we are taking your feedback seriously. Contact us at hello@zen.com, our support will review your onboarding.