A most pointless app
My internet connection is offline. I called for support and due to overwhelm, they ended the call with a voice message telling me to track connectivity status and request support via their app. I downloaded this app.
Before I can lodge a support request, I am prompted to test the connection. I have no connection, thanks to TPG. The only way to get connection at this time is to disable the WiFi on my phone and use my 4G service. After this, the app tells me my internet is working fine.
** Sigh.
Before I can lodge a support request, I am prompted to test the connection. I have no connection, thanks to TPG. The only way to get connection at this time is to disable the WiFi on my phone and use my 4G service. After this, the app tells me my internet is working fine.
** Sigh.
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Bad bad bad
One of the worst apps I use. In fact it frustrates me so much I generally do not use it.
It’s clunky. Hard to log onto, for some reason I need to attempt 2 or 3 times before it accepts my details.
The 2 links “check your account usage” has no info in it. Likewise the “check your account usage (new and improved)”. Nothing in it. And it’s not so new. Been there for a couple of years.
I have been a client since 2003 and have not noticed any changes. Very disappointing when nearly all companies have quite slick apps these days.
It’s clunky. Hard to log onto, for some reason I need to attempt 2 or 3 times before it accepts my details.
The 2 links “check your account usage” has no info in it. Likewise the “check your account usage (new and improved)”. Nothing in it. And it’s not so new. Been there for a couple of years.
I have been a client since 2003 and have not noticed any changes. Very disappointing when nearly all companies have quite slick apps these days.
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Value for money Internet service, poor APP
I’m quite happy with the Internet service provided by TPG given it’s the relatively competitive subscription fee.
The app itself is annoying because I need to type the password every login. But it’s much better than the previous version!
The app itself is annoying because I need to type the password every login. But it’s much better than the previous version!
This app is not convenient
1. This app does not have finger or Face ID to log in. There is no PIN number option to log in as well. Every time you want to log in you’ll have to input your user name and your password.
2. Once you log in you won’t be able to view your internet data usage. You have to log into a browser to see it and even when you log into the browser to view your usage it’s not a friendly view.
TPG needs to improve their app.
2. Once you log in you won’t be able to view your internet data usage. You have to log into a browser to see it and even when you log into the browser to view your usage it’s not a friendly view.
TPG needs to improve their app.
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Can’t fill in request forms.
Having an issue where internet disconnects several times a day. The form to fill in when you’re having a problem is impossible to use. The submit button gets hidden under the keyboard on your phone. You can try to get around this by selecting an earlier option on the form, the Submit button appears, but when you go to press it the keyboard pops up again. Having to get my partner to try on his Nokia because iPhone app is not working.
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App is faulty just like the company and service
Just keep calling sales and eventually they will put you through to support without hanging up.
The support line forces you to use this app to lodge a fault. This app won’t test or report a failed WAN connection it just hangs indefinitely. Run the test on mobile to get to the submit a fault form. Type the details of the fault, now you can’t submit the fault because the keyboard blocks the submit button. Some moron at TPG will be praising themselves as they boast that faults have gone down 100% with this great new app. This low effort app is just another perversion of customer service to save a few dollars.
The support line forces you to use this app to lodge a fault. This app won’t test or report a failed WAN connection it just hangs indefinitely. Run the test on mobile to get to the submit a fault form. Type the details of the fault, now you can’t submit the fault because the keyboard blocks the submit button. Some moron at TPG will be praising themselves as they boast that faults have gone down 100% with this great new app. This low effort app is just another perversion of customer service to save a few dollars.
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I expect nothing less from TPG
Wasn’t able to call to lodge a fault that my internet is not working (making it hard to work from home). So I do what they say and download the app, I put in my ticket and can’t submit as it’s under the keyboard, finally (by some baby Jesus miracle) I got it submitted. Doesn’t tell me how long my ticket will take to be looked at and every time I open the app it asked me to log in (doesn’t save details). This might be what breaks the camels back for me, TPG has the worst support of any of the internet service providers and this app confirms it. With people working from home due to covid this shouldn’t happen and decent support should be top of their list
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Impossible to submit fault or feedback
The app seemed quite good at first, I was able to do a speed test, and it confirmed that the speed was not good. It offered me a form to fill in to submit a fault. After typing in a report of the issue, I realised that the text was disappearing under the keypad, and I couldn’t longer scroll up. Even worse, the ‘Submit’ button was unreachable. It was still offering the ‘Passwords’ keyboard. I tried switching to landscape - not possible. I tried copying all the text so that I could edit elsewhere and the paste it back again, but on switching apps I was logged out. I tried downloading the app on my iPad, no better. I decided to send feedback about the app in the app, guess what? Same issue! Impossible! Very frustrating on top of my slow connection issues!!!
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My TPG App provides misleading speed information
1. The My TPG App drastically overstates the download speeds. e.g. This morning the TPG web page displayed an internet speed at my residence of 16 mbps in the Safari web browser but by contrast this iPhone My TPG App displayed an internet speed of 48 mbps. The internet speed this morning has regularly dropped down to 3 mbps and the internet feels slow.
2. The usability of the App is further limited because it asks for the TPG user is and password every time the app is opened to run a speed test. It does not seem to allow Face ID to open the app. I do not even understand why this app requires the password simply to test the speed.
2. The usability of the App is further limited because it asks for the TPG user is and password every time the app is opened to run a speed test. It does not seem to allow Face ID to open the app. I do not even understand why this app requires the password simply to test the speed.
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Save my login details 🙏
I’ve been using this app for a couple of months now and there are definitely a couple things that can be improved on:
1. Save login details - it’s such a simple feature that most apps these days have so it’s just annoying to have to enter your details everytime you want to open the app. Alternatively if it’s a security issue, using FaceID/Touch ID to unlock it is also so doable.
2. Manage Faults does not work - Your website outlines that you can contact TPG/Manage Faults using the app but it is a very confusing User Interface (UI). If you can even manage to put a fault in (which is already a difficult section to find), you can see very minimal information. It would be great to receive a transcript from each fault so that customers are able to gain greater clarification.
A redeeming feature, however, is that once a fault is placed, your customer service team are great at returning calls and trying their best to alleviate the issue. It would be fantastic if communication was a bit better between teams but it is understandable that not everyone is on the same training level/don’t necessarily know how to handle every kinda case that gets thrown their way.
I think you guys do a great job, I just think that a great UI is essential for an app that is essentially designed to replace a physical store and this app does not have a great UI.
1. Save login details - it’s such a simple feature that most apps these days have so it’s just annoying to have to enter your details everytime you want to open the app. Alternatively if it’s a security issue, using FaceID/Touch ID to unlock it is also so doable.
2. Manage Faults does not work - Your website outlines that you can contact TPG/Manage Faults using the app but it is a very confusing User Interface (UI). If you can even manage to put a fault in (which is already a difficult section to find), you can see very minimal information. It would be great to receive a transcript from each fault so that customers are able to gain greater clarification.
A redeeming feature, however, is that once a fault is placed, your customer service team are great at returning calls and trying their best to alleviate the issue. It would be fantastic if communication was a bit better between teams but it is understandable that not everyone is on the same training level/don’t necessarily know how to handle every kinda case that gets thrown their way.
I think you guys do a great job, I just think that a great UI is essential for an app that is essentially designed to replace a physical store and this app does not have a great UI.
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