Useless
App says internet is working but soon as I test speed it tells me there is NO CONNECTION. It’s happening nearly every few hours now & getting worse by the day. Internet has no service on my numerous devices so I check the connection through the app & it say it’s fine so I check the speed & the app & that’s when it says can’t find service so I put in another request for help & still never hear back from them except for them to send me a text saying your internet is fine but you can download our new app , which I already have & it’s not working either. Amazing how they rang me daily until I hooked up & now it’s a marathon to get even a text to fix the faults?? Still have inconsistent internet
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Shame on tpg
Im absolute disgusted by tpg service and infrastructure!
Their service drops almost every night and it hasnt been working for the last two days their customers is inexistente, called up last night and waited for a answer for one hour and nothing! And their app is a embaressment for a technological company!
We are changing service provider and I strongly suggest that you do not engage in their plans to avoid futher frustration!
I’m a service provider myself and I believe that if you can deliver it with excellence, you should do it at all, clearly thats not what tpg are in for.
SHAME ON YOU TPG!
Their service drops almost every night and it hasnt been working for the last two days their customers is inexistente, called up last night and waited for a answer for one hour and nothing! And their app is a embaressment for a technological company!
We are changing service provider and I strongly suggest that you do not engage in their plans to avoid futher frustration!
I’m a service provider myself and I believe that if you can deliver it with excellence, you should do it at all, clearly thats not what tpg are in for.
SHAME ON YOU TPG!
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Can’t leave a message
The submit button is not accessible as the keyboard overlays it. No way to send a message. Bad UI
Doesn’t work
I try to login with my newly reset password and I get the message Login failed. Pathetic. They’ve shut down phone calls during COVID, their online chat is non-responsive most the time and no one responds to you for hours, they don’t call you when they say they will. I thought I might get better response via the app as it says download it to skip the queues. It doesn’t work. 2.5weeks without internet service after sign up is unacceptable even in these difficult times. Surely it could be resolved by now. Going to sell my company shares out of protest once the market recovers (don’t want to make a loss as that will sting even more!!)
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