Tyler’s
Good app some time glitches though
Response from developer
Hello! Thank you for your positive feedback and for drawing our attention to the occasional glitches. We are glad to hear that you like our app. The quality and stability of the app are very important to us and we are constantly working to improve it. Your feedback helps us to make the app better for all users. Please feel free to send specific details about the issues you have experienced to support@tonestro.com so that we can address them specifically. We greatly appreciate your support and are here to provide you with the best experience possible.
Small fault
Otherwise, I’m very happy with it.
App is ok but customer service abysmal
Quite a surprising attitude - you won’t get repeat business like this.
Response from developer
Helo, we are really sorry that you have had this experience. The sale and billing of apps via the iOS Store is managed directly by Apple. Unfortunately, the debit confirms that the purchase has already been made and the trial period has expired or was cancelled too late. Unfortunately, we at tonestro have no influence on this for data protection reasons. We ask for your understanding that there may be delays in support requests due to public holidays and weekends. We recommend contacting Apple support directly, as they can process and decide on refund requests.
SO Helpful!!!!
Response from developer
Hi, thanks for your nice review! 🎵 With Premium you’ll gain access to our high-quality learning content, live feedback technology, the sheet music library, tuner and more! Please feel free to contact us anytime via support@tonestro.com
it's good
Response from developer
Hi, our musicians and software specialists are working full-time to provide a high quality learning opportunity to support others who don't have access to in-person lessons. With Premium you can learn with many video tutorials, exercises & songs. Without the premium option we wouldn’t be able to maintain and improve the app anymore. 😎
It’s ok.
Also customer service is almost non-existent.
Response from developer
Hi, thank you for your review. We are constantly working on improving the app and will discuss your feedback in the team.
The premium
Response from developer
Hi Sam, many musicians & software specialists are working on providing a high quality learning & practice opportunity to support other musicians. Without the premium option we wouldn’t be able to maintain and improve the app anymore.
Great
Response from developer
Super, thanks a lot for your 5-star rating ⭐️⭐️⭐️⭐️⭐️ We really appreciate it! 🎵
Why do I have to pay and get premium just to play two notes??
Response from developer
Hi, we’re sorry you feel this way. Many musicians are working full-time to provide a high quality learning opportunity to support other musicians. With Premium you can learn from the beginning with many video tutorials, exercises & songs. You can test the app for free for several days. Feel free to contact us anytime at support@tonestro.com
