Can’t add card
Main reason for using apps is to pay by card for journeys however, for several months I’ve been unable to add my card to the account. Had no issue before but since I’ve got a new phone and number will not let me add payment details.
Works well apart from….
I love the app, it’s worked flawlessly for months until the latest update.
Now whenever I try and book a new journey I’m stuck being forced to rate my previous driver.
There is no way to remove this and without rating the app is useless.
I appreciate driver feedback is important but please do not make it mandatory.
Now whenever I try and book a new journey I’m stuck being forced to rate my previous driver.
There is no way to remove this and without rating the app is useless.
I appreciate driver feedback is important but please do not make it mandatory.
Show less
Loyalty points
I have been using this company for years on the app it’s that you can redeem your loyalty points with your fare. I went to the office at serpentine even called the office and no one can tell me why it don’t work.
I was very happy with this company always on time but after this experience I have to consider if I be using them in future.
I was very happy with this company always on time but after this experience I have to consider if I be using them in future.
Show less
Change it back
I’ve used the app for years, brilliant. Tried to book just now. The “Request Journey” tab has disappeared from the bottom of the screen on my iPhone, I can’t complete the booking. It appears on my iPad but I’m not carrying that around. Can you look into this?
Service better then app
More then often have to call because can’t do through app. Picks where I m put where to go and that’s it click book now and nothing just stays on that screen.
Paying for drivers arriving early
Peterborough cars let’s you book taxis at a convenient time and then have taxis rip you off by arriving early and charging you for waiting what started off as a great service has been plagued with bad drivers creating a revolving door of unreliable unsafe drivers and now they want you in a cost of living crisis to pay for taxi drivers to turn up early and sit idle
Show less
Used to be great now useless
Used to be an excellent app, but since it was changed a few weeks ago it simply doesn’t work. Combined with the fact it turns out Peterborough Cars taxis don’t have card readers it essentially makes the company useless :-(
Sort the app out
Previous app worked great - please sort out the new app it’s terrible! Can’t seem to pay via card or store a card.
Drivers are usually lovely and always punctual.
It would be great if I could use my company credit card (happy to pay an uplift to do so!) cheers
Drivers are usually lovely and always punctual.
It would be great if I could use my company credit card (happy to pay an uplift to do so!) cheers
Absolutely the worst app ever built
If I could rate this app zero stars I would, happily. The old app worked perfectly. This is beyond just a downgrade, it’s almost impossible to use. And from speaking to the drivers (when I can actually book them) it’s literally ruining their jobs as well.
I’m being as polite as I can be when I say this is the worst thing you can ever use and if you download it you will hugely regret it. Here’s why, and why I will be changing to literally any other cab provider in Peterborough other than Peterborough cars after 5 years of regular use;
* it suggests Apple Pay as a way to pay, but the button literally does nothing.
* it tells me my cab is 8 minutes away when they are 20 metres away from me
* they launched it with no warning other than a text message the night before, and the new app forgot every single one of my details (addresses, payment details, etc)
* there is no feedback until the very last minute about your trip. So I’m currently standing here waiting for a cab with no update when I booked it over an hour ago
* the drivers hate the new cab9 system, it’s slow and taking ages to find fares
Worst app I’ve ever seen. Don’t use Peterborough cars. Real shane as they used to be good. But will never use again
I’m being as polite as I can be when I say this is the worst thing you can ever use and if you download it you will hugely regret it. Here’s why, and why I will be changing to literally any other cab provider in Peterborough other than Peterborough cars after 5 years of regular use;
* it suggests Apple Pay as a way to pay, but the button literally does nothing.
* it tells me my cab is 8 minutes away when they are 20 metres away from me
* they launched it with no warning other than a text message the night before, and the new app forgot every single one of my details (addresses, payment details, etc)
* there is no feedback until the very last minute about your trip. So I’m currently standing here waiting for a cab with no update when I booked it over an hour ago
* the drivers hate the new cab9 system, it’s slow and taking ages to find fares
Worst app I’ve ever seen. Don’t use Peterborough cars. Real shane as they used to be good. But will never use again
Show less
Reg Numbers Not Available
It’s no longer possible to see the registration of the car that’s been booked, making it very unsafe for passengers to work out which can is theirs as have to approach cars to speak to drivers without knowing for sure they’re the right person. Please re-add this feature.
