Leave a Review Merseyrail
Not accurate
I used the app to find the next train - basic! It showed me the later train but not the next one.
Ps. Had a response from the company but no acknowledgment that they actually have a problem and lots of others think that the app is worseTim7273384
Developer Response
Hi, thank you for your feedback. We are sorry to hear about your experience on this occasion. We always strive to ensure travel information is accurate and provided in real-time. You can check live departing train times via the Live Departures menu option on the app, where earlier and later departures are available.Can see times and prices, can’t buy a ticket
New to the area. I chose the journey I wanted. There was a list of prices. None of them were selectable or buyable.
Tried to buy a ticket in another app. Needs to be picked up at the station.
What kind of rail company in the 21st century doesn’t have e-tickets?Raverbasher
Developer Response
Hi, many thanks for your feedback. Tickets for travel can be purchased at any Merseyrail station. There are ticket options also available to purchase online and more information can be found at https://www.merseyrail.org/tickets-passes/online-tickets/. Merseyrail are also working in partnership with the Liverpool City Region Combined Authority to develop a tap-and-go ticketing system which will be rolled out across Merseyrail’s Northern and Wirral lines. Please check the app for updates about tap-and-go in the near future.Poor upgrade
A really useful app is now useless for me. I can’t get the train times for same day of travel. It keeps telling me “oops your travel time has passed”?! I definitely have the correct date and future times entered…Pollarded
Developer Response
Hi, thank you for your feedback. Firstly, we are sorry to read about your experience. When using the app's Journey Planner, you will be prompted to select a new date and time when attempting to search for journeys with a time that has passed. This message should not appear for journeys in the future and we would suggest restarting the app if this happens. Train times for same day travel can also be found in the Live Departures and Station Map sections of the app.