Leave a Review Single Digits ONE Home App
Terrible app and company
Slow, poor performing app. As a professional iOS developer no other app on my phone works this poorly. The get help form includes a “live chat” button that loads a blank page and the “email us” button presents a native Mail Controller with no email address prefilled so you can’t actually email them because you don’t know the support email. phone support has you on hold forever and fails to resolve the problem. Internet speed (the service this company provides) is slow and unreliable, in a $2000+/month apartment where they are the only option you can get. What a joke.Show lessSpaceMan69420
Stopped working all of a sudden
Stopped working.Kayla111!!
Pathetic
Doesn’t even work lol. Just as bad as the actual internet service.Christian Boorman
Wifi issue
When you call for help, they always ask you do you have the app? The app is blank you can’t do anything it’s so frustrating to be honest. My wifi mess up 3 days now I’ve been calling no one can help. They say we call you back and never call back. I am so disappointed with the servicegfe FNB hhvffv
Add device to the WiFi
I downloaded this app for the sole purpose of adding a device to my apartment’s community WiFi via MAC address. It worked without any complications.FromDann
Awful
Everything about this app and it’s performance is awful. If your apartment uses this app - I am so sorry.Mamamialoverlol
Developer Response
Hi, We're very sorry to hear that you've had a frustrating experience with the ONE Home app. Please reach out to our Technical Support team so we can get a better understanding of your situation. We want everyone to have a positive experience with ONE Home, and we’re here to help any way we can! Thanks.Door code not working
My door code is not working, I’ve never used it and it’s been almost a week since I called them. I have reset my code 5 times.. this is ridiculous!Killaaaaakeyy
App just doesn’t work
Can’t log in- won’t allow password reset. Needs major workkheli jason
Developer Response
Thank you for letting us know about your concerns. If you are still having difficulty accessing your account, please reach out to our Support team so we can assist. We’re here to help any way we can! Thank youEh
The previous version of this app was unusable. Now I can actually add or delete devices, so it’s somewhat operational.Schneiderman76
Awful, doesn’t work
Can’t access wifi, add devices, or do anything. Very poor set up and confusing. If I could give the negative stars I would.GameBoi97
Developer Response
Hi, We’re sorry to hear that you've been having trouble with the wifi at your property. The issues you describe sound like they may be outside of the ONE Home app. If you're still experiencing problems, please reach out to our Technical Support team so we can get a better understanding of your situation. We’re here to help any way we can! Thanks.
