Leave a Review Whalen Premier Fireplace
App doesn’t work
Just got my fireplace two weeks ago and the app worked great the first week. Now , it says there are no devices.Frustratedcoldmom
It’s annoying that
My phone won’t connectCheese birger 225
App is substandard
The Whalen Premier Fireplace app is very buggy. Most of the time when I try and open the app, the Home Screen appears and immediately closes. I have deleted the app and reinstalled it in hopes of fixing the issue but this has not worked. It is obvious that the company needs to invest resources in the app to improve it. The fireplace itself has been great.Show lessAndy Hazlett
Control at your finger tips
It is nice not having to keep track of the remote !!
The only thing I would change ( not sure it is even possible ) but can we get an option of changing the volume … or control the volume of the beep????
If someone falls asleep and we try to change the temp or turn it off or on … the beep is loud and wakes them up ….Show lesskittean
Not working
Just purchased the fireplace and the temp is reading a blinking 88 and even when I unplug and wait 5 min it doesn’t work bit resumes blinking super frustrated!! Need assistanceTim and Bob and Jim
Developer Response
We are sorry you are having difficulty with our application. Please call our customer support number at 866-942-5362 for help in getting your application working perfectly. Thank youDoesn’t work
App doesn’t work. Even though I saw the bad reviews, I was really hoping that it would work. But it doesn’t so delete.Boricualdy
Developer Response
We are sorry you are having difficulty with our application. Please call our customer support number at 866-942-5362 for help in getting your application working perfectly. Thank youApp works but hate the beeping sound
Can you add an option to removing the beeping sound every time we change the setting. It beeps louder than my tv.beastneezy
Won't connect to Bluetooth
Useless appReal rap 22
Developer Response
We are sorry you are having difficulty with our application. Please call our customer support number at 866-942-5362 for help in getting your application working perfectly. Thank youDoes not work
I was forced to download the app - my dog found the remote. It doesn’t work at all. It cannot even find the fireplace. I spent too much time trying to scan - and was not able to get any results. I deleted the app. Such a shame - I love my fireplace.jessie_hawks
Developer Response
We are sorry you are having difficulty with our application. Please call our customer support number at 866-942-5362 for help in getting your application working perfectly. Thank youLove the fire place hate the app
We have had this for over a year and waited to write a review. Love the fireplace hate the app. It doesn’t work. I’ve uninstalled it, renamed my fireplace, and nothing works. Ever! Glad the product itself is a good product, but I wanted to warm my living room before I got out of bed to take the chill out of the air. Guess I’ll have to wait for an upgrade.Show lessTheLadySnow
Developer Response
We are sorry you are having difficulty with our application. Please call our customer support number at 866-942-5362 for help in getting your application working perfectly. Thank you
