Love the fire place hate the app
We have had this for over a year and waited to write a review. Love the fireplace hate the app. It doesn’t work. I’ve uninstalled it, renamed my fireplace, and nothing works. Ever! Glad the product itself is a good product, but I wanted to warm my living room before I got out of bed to take the chill out of the air. Guess I’ll have to wait for an upgrade.
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Response from developer
We are sorry you are having difficulty with our application. Please call our customer support number at 866-942-5362 for help in getting your application working perfectly. Thank you
Terrible application
The fireplace does not stay connected. The app does not change the actual settings when connected. Bought the fireplace because of the Bluetooth feature. Wish I would have purchased something else.
Response from developer
We are sorry you are having difficulty with our application. Please call our customer support number at 866-942-5362 for help in getting your application working perfectly. Thank you
App Does Not Work!!
My App worked at first then suddenly didn’t. I have deleted and readied and it still doesn’t work. I was sitting here watching tv and all of the sudden the heater comes on. No fire just heat. My phone wasn’t working with the app, wasn’t even touching it and the remote was across the room in a drawer. Just hope it doesn’t catch fire when we aren’t home because it’s possessed.
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Response from developer
We are sorry you are having difficulty with our application. Please call our customer support number at 866-942-5362 for help in getting your application working perfectly. Thank you
Doesn’t work
We have gotten the app to work on our cell phones twice out of the 5 days we have owned the fireplace. Yesterday it finally worked and we could turn the fireplace on and off and do whatever we wanted. We were excited and now it’s back to not working again. Very inconsistent.
Response from developer
We are sorry you are having difficulty with our application. Please call our customer support number at 866-942-5362 for help in getting your application working perfectly. Thank you
