Be mindful that they claim drop shipping is not allowed, I bought a plant and come to find out doing my own research that the seller uses a third party and they are not the actual nursery/private owner and shipper, (Houseplantshop was where my plant shipped from). I could have literally went straight to this website directly. Customer service was very robotic and not very personable, I literally asked do they allow sellers to drop ship, (after they sent out a policy update stating this was not allowed) and 3 days later the reply was basically how can we help you? Like did you read anything I wrote? There are probably some great sellers on here, but my one experience left a bad taste in my mouth. The whole experience has been weird, research whom you choose to buy from on this site. Still waiting to hear back, the seller is still on the site. If I could easily find out the info, what’s taking them so long. I’m just going to delete my account and the app. They should state where the plant is coming from and the actual name of the business.
Developer Response
Thank you for your feedback and for sharing your experience with Palmstreet. We’re sorry you had a negative experience! We are always working to improve our customer service, and your feedback is very helpful in refining that process. We do not allow drop-shipping and will be looking into your claim. We really do care deeply about the authenticity of products and customer service. Your feedback is crucial in helping us improve, and we will take your comments into account as we move forward. Thank you again for your feedback!Was called at my business by their local rep, to talk about selling crystals on the app. The rep came to my store, was 30 minutes late, knows NOTHING about the app, how to configure it, how to configure sales tax reporting, nothing. We sell higher end showcase pieces and attempted lives on the app, which is all about plants and has no reference to crystals. The community are hobbyist sellers, and the buyers expect wholesale pricing, because the sellers buy things from China and don’t have reseller licenses, so if you’re a retailer, you’ll only sell $12-$15 items, if you’re selling wholesale, you’ll do great. The rep literally told me to sell items less than $20, and that was after she looked at our shop and said it looked great, but when we sold $70 in 90 minutes, her reply was that we needed to sell cheap items…we don’t sell cheap items. I’ve been in the business for decades, I know the industry, we sell fully vetted crystals, we are very knowledgeable, educated, we really know our stuff, gemologist level, and if you’re expecting as a retailer to get a community of interested and educated buyers, you’ll be sad. The buyers expect giveaways and Temu pricing. If you’re willing to sell something and break even, this crystal community may be for you. I can’t vouch for anything plant related but I’ll guess it’s better since the app as made for plants and not crystals.
Developer Response
Thank you for your feedback and for sharing your experience with Palmstreet. We are sorry you had a negative experience with Palmstreet. As we grow our community, we reach out to many businesses to see if they are a fit for our app. Unfortunately, it seems our users weren’t as receptive to your products and price points as expected.
Our platform is extremely successful for many of our sellers and we work hard to create a positive environment for both sellers and buyers. Your feedback is crucial in helping us improve, and we will take your comments into account as we move forward.