Leave a Review CTB Mobile
I love Citizens Trust Bank
I love Citizens Trust Bank. I love that it is Black Owned Their customer service is superb since I’ve banked with them I love them. ❤️🤲🏾saabirah1975
Horrible
The app is just as horrendous as the website. Thankfully I wisened up and closed my accounts and went to another bank. I’d been on the fence for a bit about changing however, after the app experience plus finding out/hearing all the racist hypocritical crap from CTB about blacks and how wonderful they are and how “black owned” is the only way to go blah blah blah I easily made the choice to go. I don’t care to do my business with racist hypocritical cry babiesShow lessR. Jennings
I don’t know what to think
My Zelle just stopped loading one day and has not worked since. There is no help in the app!LaJefa4950
Deposit
Easy to handle, instruction simple deposit done in
little time.roswalt
Worse app ever!
This. is one of the worst apps that I’ve ever encountered. Every two weeks to three weeks I have to resubmit my password when I have touch ID on my Apple iPhone. I have no idea why this resets all the time and I cannot remember my password usually because I have touch ID. That’s what touch ID for... so I have to change my password multiple times when the app should recognize it with Touch ID.Show lessnicknamed no
Better than website
The app is better than the actual website because it’s simple and doesn’t require a“security code” to be sent just about every time you log inMAHAxcl
Deposits
I am happy to have the ability to deposit checks remotely BUT process a bit more tedious then other APPS I have used.
Thanksrbgoodjoin
I Like the App
It took a while for the app to be fully functional and it was worth the wait.
Lots of convenient features and a layout that’s simple to understand. My favorite is the feature that allows me to take a photo of my receipts and it scans them for me.Bad Bad Undergrad
Transfer Difficulties
Trying to simply transfer funds from one account to another.. It took me being on hold for an hour from corporate without an answer. While on hold i call the branch and the manager took a while to figure out where the transfer function was hidden. The app is complicated. Your on hold times are too long and you don’t communicate when thugs will be fixedShow lessToledoP
Huge Step Forward
I’ve been banking with Citizens Trust Bank since 2016, and I’ve been really impressed with their progress as an institution. The app in particular has greatly improved over the previous one. It’s a lot more fluid and user friendly. I like that it finally has the ability to do mobile check deposits as well. The main thing I’d like to see added would be push notifications through the app for things like deposit confirmations and purchase alerts.Show lessChristopherIke
