Since rolling out the “new and improved” bill pay module on their website in November of 2022, there has been multiple problems setting up connections for auto pay. I worked with the IT team lead and after an initial discussion describing the problem, he did not do me the courtesy of any further correspondence. The problem was not resolved.
Recently, I tried setting up an external account to another bank. After repeated communication via phone and secure messaging over a 2 week period, I gave up. You can never get to a tier 2 support person, only front end and they don’t have a clue about how it should work.
I plan on taking my banking to another credit union.
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Gahayfarm
Brewer55
Ndegeocello__