Mobile App
I have been a Renasant Bank customer for several years. Never had any problems until they updated the app earlier this year. And now, here it is November, and I am still unable to do online bill pay thru the app. It keeps telling me I need a funding account. But there is nowhere to put in my checking account, which is my funding account. I am able to go to my laptop and do bill pay from there, but from my iPad or iPhone, I cannot, which is very inconvenient. And if I am away from home and need to do bill pay, I’m simply just out of luck. I have called numerous times and am told they are working on it. I’ve been told it should fix itself in the next update. I’ve been told it was reported to IT. I have even stopped by a local branch to see if they can help. No one seems to know how to simply go into my account and add my checking account as the default account to pay my bills from. It’s so discouraging. And I’m very frustrated, to say the least! What is the problem Renasant?? Is there no one at Renasant who knows how to get my mobile bill pay fixed?
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Response from developer
Thank you for your feedback. We are doing our best to assist all of our customers. If you still need assistance, please call our Customer Experience Center at (877) 367-5371. Our Customer Experience Center hours are Monday through Friday, 7 AM to 7 PM CT and Saturday, 8 AM to 2 PM CT.
