Leave a Review Keesler Federal Mobile Banking
Great bank, lousy app!
Using mobile banking with KFCU is frustrating on the best of days and continues to get worse. I enjoy working with the people at my local branch, but both mobile and online access continues to get worse instead of better. At some point I’ll probably take my banking elsewhere since online and mobile are increasingly important.Show lessEric Marlin
Developers, please take notes!!
I am currently switching over from US bank to the Keesler credit union and I must say…the US bank’s app is sooo much better. Please consider requiring a passcode/Face ID to get into the app. It’s crazy how I can just open the app and see the amount of money in my account. With US bank, you can’t access anything or even see how much money you have in you account until you enter your password/face ID. To me, that makes the app seem more secure. I also don’t like how whenever I use my card, I don’t get a notification. With US bank, anytime I make a purchase, I get a notification saying how much I spent and where. It helps me keep track of my purchases and although I’ve never had my account compromised, I’m sure those alerts would help in the case when an unknown/unapproved purchase is made. Finally, I don’t like making mobile deposits with this app. What is the point of writing “for mobile deposit only”?? It seems kind of pointless and there’s no room anywhere to really write it. Overall, to me, this app does the bare minimum and could be so much better if they did a little bit of research on what is expected from mobile banking apps. There are several banking apps out there! Have some better, more secure features!Show lessI_beez_da_best
Little more than a snapshot
This review is based on being outside the CONUS and especially focuses on the credit card. Other institutions (USAA) allow for greater flexibility in approving transactions through the app that KFCU does not. I have had multiple transactions canceled, flagged for fraud, or been unable to complete based solely on KFCU’s inability to accept a foreign (in my case, a UK) phone number to send an approval code. There is no option to receive through email or through the app. I understand KFCU’s constrained by either status of forces agreements or federal regulation, but, when truly needed, I have no confidence in the bank, the credit card, which makes the app nothing more than an account balance check. It’s too bad because it could be so much more helpful.Show lessGoBraves9