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New iOS update causing issues?
I used to find this app to be sufficient. Never really had a problem with it and it worked fine for what I need. Now since the iOS update, I am constantly getting logged out. I pull up to my gates and Siri tells me it can’t open them. Then I open my phone to find out I’ve been logged out. Happens EVERY day now. And I pay my complex monthly to use this app. It’s so annoying!!!!!!!!!! FIX IT ASAP OR I WANT MY MONEY BACK!Show lessWon't keep me signed in
This app will log me out every few days. There is no place to save the password or an option to use Face ID instead. There have been times when I'm trying to access my property only to find that I've been logged out and have to fiddle with trying to remember the login while people are waiting behind me. It is very frustrating.Show lessDeveloper Response
Hello Jaykeesh, we are sorry to hear this and understand your frustration. This is not the intended experience and we would love the opportunity to learn more. Please contact us at customersuccess@liftmaster.com for additional troubleshooting. - Kandace K., Customer Success TeamKeeps logging me out
Since the latest patch my iPhone keeps logging me out and it keeps logging me off my AppleWatch. One of these days I am going to get locked out of my complex because I forgot my phone. Kinda nullifies the convenience when the watch constantly needs to sync back up with the phone, and about 1/4 times I have to log back in on the phone app. Please fix this!Show lessDeveloper Response
Hello TheDizom, we are sorry to hear this and understand your frustration. This is not the intended experience and we would love the opportunity to learn more. Please contact us at customersuccess@liftmaster.com for additional troubleshooting. - Kandace K., Customer Success Team