Leave a Review Community by myQ
New iOS update causing issues?
I used to find this app to be sufficient. Never really had a problem with it and it worked fine for what I need. Now since the iOS update, I am constantly getting logged out. I pull up to my gates and Siri tells me it can’t open them. Then I open my phone to find out I’ve been logged out. Happens EVERY day now. And I pay my complex monthly to use this app. It’s so annoying!!!!!!!!!! FIX IT ASAP OR I WANT MY MONEY BACK!Show lessSaralynn23
Won't keep me signed in
This app will log me out every few days. There is no place to save the password or an option to use Face ID instead. There have been times when I'm trying to access my property only to find that I've been logged out and have to fiddle with trying to remember the login while people are waiting behind me. It is very frustrating.Show lessJaykeesh
Developer Response
Hello Jaykeesh, we are sorry to hear this and understand your frustration. This is not the intended experience and we would love the opportunity to learn more. Please contact us at customersuccess@liftmaster.com for additional troubleshooting. - Kandace K., Customer Success TeamKeeps logging me out
Since the latest patch my iPhone keeps logging me out and it keeps logging me off my AppleWatch. One of these days I am going to get locked out of my complex because I forgot my phone. Kinda nullifies the convenience when the watch constantly needs to sync back up with the phone, and about 1/4 times I have to log back in on the phone app. Please fix this!Show lessTheDizom
Developer Response
Hello TheDizom, we are sorry to hear this and understand your frustration. This is not the intended experience and we would love the opportunity to learn more. Please contact us at customersuccess@liftmaster.com for additional troubleshooting. - Kandace K., Customer Success TeamLatest version is not good
The latest version logs me out continually on my phone. In addition, previous versions worked on my watch. The current version only allows favorites. This would work except, again, it keeps my favorite entrance for about 30 minutes so by the time I wish to use it, it is not available. Basically the latest update made the app a solid 85% unusable.Show lesstinawpdx
Horrible app, constant errors
I absolutely hate this app. I have used building access apps previously (Latch) and never had these issues. With Community, I have errors EVERY. SINGLE. DAY. I try to use the app and constantly receive “an error has occurred” and the door won’t open. It sometimes takes a few minutes to get into the building. Today, I was logged out of my app because my password was “incorrect”. While trying to update my password, the new password wouldn’t save and then while being on the sign up/login page I got the drop down to open the nearest door, which worked despite being logged out?Show lessKmakl
Developer Response
Hello, thank you for your review. Please contact us directly at customersuccess@liftmaster.com and we would be happy to assist! - Kandace K., Customer Success TeamSlow to respond
The door I mainly use doesn’t respond very quickly most of the time. I have to close the app and reopen it and then sometimes it responds quickly. There are sometimes when I have to actually leave the building and go around to another door. Very aggravating, especially when it’s really hot in this concrete stairwell. other exits are fine. It’s exit or door number second floor stair five.Show lessJebedaiah
Developer Response
That doesn't sound right. Please contact us at customersuccess@liftmaster.com for assistance. - Kandace K., Customer Success TeamGreat App
This app provides a very responsive connection towards opening/closing the community gates in our neighborhood. And you can rely on it working every single time in any weather conditions.ProSteel 96
Developer Response
Thank you for sharing your positive experience! We're thrilled to hear that our app reliably assists with gate access in your community under any weather conditions. Your satisfaction and safety are our top priorities. If you have any further feedback or need assistance, feel free to reach out to us at customersuccess@liftmaster.com. - Dave G. Customer Success TeamNo longer works with car play
After the latest update I can no longer use Siri voice commands to open my gate while I’m using car play. I’m directed to try again when not driving, which forces me to get my phone out of my pocket unlock it open the app and then open the gate. Which seems more dangerous than using a voice a command. Hope this is addressed in the next update.Show lesstso_connor
Developer Response
Thank you for bringing this to our attention. The Siri voice command feature should be working with CarPlay, and we apologize for the inconvenience. Please reach out to us at customersuccess@liftmaster.com so we can help resolve this issue promptly. - Dave G. Customer Success TeamGarbage
It’s obvious that this was designed to check off a list of features rather than thinking of the end user experience.
The app takes several seconds to start and won’t work at all if you’re offline- which is obviously very likely if you’re in a garage or elevator. The app also seems to completely crash on my watch. Also it doesn’t integrate with CarPlay which is irritating.
I miss my key fob and clicker. Not everything needs to be a cloud connected smartphone enabled app; definitely not if you can’t hire competent engineers.Show lessAppRater52
Developer Response
Hello, your feedback is valuable to us as we constantly strive to enhance the user experience within myQ. While the app does require an internet connection to remotely unlock, bluetooth mobile credentials are available regardless of internet connection if enabled. We would like to connect with you to help find ways to make your experience more close to what you desire. Our development team has put a lot of dedication and hard work into our app, and are always looking to improve upon it. Please reach out to us at customersuccess@liftmaster.com - David G. Community Customer Success TeamThe jury is still out!
The app seems to work fine as the front south gate…the one that I use more frequently than the others, responds perfectly. The only Caveat is the fact that my iPhone has a driver observer app from my auto insurance company that watches the way I drive including if I even so much as touch my iPhone while my cars engine is running. When I enter the property, and access the app to open the gate, this is interpreted as me using the iPhone while driving the car..thus resulting in points that affect my future car insurance rates. I do hope that ORION took this into consideration before installing this system…Show lessJcstras
Developer Response
Thanks for the updated review. We appreciate your feedback regarding the myQ Community app experience. Did you know you can enable Siri to open your authorized entrances? This works via Bluetooth and can be used in the car for a touchless experience! If you need assistance enabling, I can be reached at customersuccess@liftmaster.com to troubleshoot further. -Albree Perez, Community Customer Success Team
