Leave a Review Community by myQ
Allow users to pin/save fav doors!
For residents living in large Apt complexes, the ability to pin favorite doors/gates at the top would be extremely helpful!!! Having to scroll all the way through 40+ listed doors to get to the garage gate at the bottom is not convenient. The door I most often enter is near the bottom too. I typically use only 3-4 doors daily in the complex, so being able to save these at the top would make using this app a lot more enjoyable. Thanks!Show lessSm@d
Developer Response
Thank you for your review! We have good news!!! You can customize your devices & list view! If you scroll down to the bottom of the access page you will see an "edit" icon. This allows you to favorite your 3 - 4 doors used daily and arrange your entire list view. You can also enable Siri for voice control. If you need additional support unlocking any features of the app, please reach us at customersuccess@liftmaster.com. -Albree P, Community Customer Success TeamWorks Well - No Loner a Skeptic
When our HOA implemented this system to reduce expense associated with having guards at the front gate I had concerns about the change. Since the I have come to accept and even appreciate the efficiency of this system. It has worked well with the RFID tags placed on our vehicles and has been great when visiting with a rental car. So far it has exceeded my expectations. I will say, however, that when relying only on a cell phone to enter, I am a bit concerned that forgetting my cell phone will create an issue. The ability to use the kiosk to “phone a friend” helps alleviate this concern. So far so good. At this time, in the infamous words of “The Monkeys”, I’m a Believer!Show lessFairDinkum
Developer Response
Thank you for the 5 star review and testing out the myQ Community app. We love hearing this type of feedback! If you need anything or have any future recommendations, we are reachable at customersuccess@liftmaster.com. -Albree P., myQ Community Customer SuccessIssues
System is not working the way it supposed to access Hass to be looked at in different ways than what it is because the initial screen does not open up the gateDan t r
Developer Response
Hello Dan, thanks for writing a review! This doesn't sound right. Please reach out to customersuccess@liftmaster.com for us to troubleshoot with you further to resolve your issue! -Community Customer Success TeamDoesn’t work
This is really a crappy system that works intermittently, sometimes the screen populates sometimes it does not. I would not waste the trouble. Have had the tech repair person out twice and he cannot figure it out either and he works for the company.*771
Developer Response
Thank you for the review. I apologize you haven't had a great experience with the intercom so far. We would love to work with your installing partner for the community to understand more of the issues you are experiencing. I am reachable at customersuccess@liftmaster.com. -Albree Perez, Community Customer Success ManagerGreat job
Awesome service keep up the good work and thank youfybyoyo
Developer Response
Thank you for the 5 star review! We are so happy you are enjoying all the features of the myQ Community app. If you ever need anything, we are reachable at customersuccess@liftmaster.com. -Albree Perez, Community Customer Success ManagerPractical
I love the flexibility that use of this app lends me! It is so convenient and user friendly.LonnitaSmith
Developer Response
Hello Lonnita, thank you for the review! We love that myQ Community has made it more convenient for you to navigate through your community. If you need anything, we are reachable at customersuccess@liftmaster.com. -Albree P., Community Customer Success Managerloooking good
overall, I believe the complex is really looking good. The maintenance guys do a wonderful job and they’re on point the only issue that I can think of that could be easily fixed is the TVs in the gym all that needs to happen is to go to Walmart and get two $10 antennas HD antennas and plug those into the TVs and he would have up to 50 channels which would also give you the local channels off air for free and that way on the weekends when there’s sports on people who are working out to watch their games otherwise everybody seems to be doing a great job
tomtShow lessnancymariereyes
Developer Response
Hello Nancy, welcome to the myQ Community family! We love that you are enjoying the upgrades in the community. If you ever need anything, we are available at customersuccess@liftmaster.com to support any questions regarding the app features! - Albree Perez, Community Customer Success ManagerSo convenient and efficient
Having this app has made accessing neighborhood a lot easier, not to mention more security monitoring, love this app!CokiFlores
Developer Response
Good Afternoon, thank you for sharing your feedback! We are pleased to hear you are enjoying the app. If there is anything we can do for you, just let us know at customersuccess@liftmaster.com. Have a great week! -Albree Perez, Community Customer Success ManagerDoesn’t integrate properly with Notifications or Bluetooth
The app works at a basic level, ie. I can unlock the door to let myself in and see a history of calls.
However, despite agreeing to allow notifications & Bluetooth during installation, the app does not show up in Settings->Privacy & Security->Bluetooth, nor Settings->Notifications, nor somehow in the Settings full application list.
This prevents me being able to configure notifications to come through any focus modes which renders the video call/unlock portion of the app pointless.Show lesswth-do-I-need-a-nickname
Developer Response
Thank you for sharing your feedback. After you have finished initial set up on your app, you can customize additional notifications and Bluetooth capabilities in your phone settings under the myQ Community app. I am reachable at customersuccess@liftmaster.com and would be happy to walk you through making any additional setting changes needed. - Albree Perez, Community Customer Success ManagerNeeds work
Loading times are slow when trying to open gateTyhfdgbh
Developer Response
Good Afternoon, thank you for reporting your issue. This doesn't sound right and would like the opportunity to troubleshoot with you further. I am reachable at customersuccess@liftmaster.com. -Albree Perez, Community Customer Success Manager
