Leave a Review Community by myQ
Utter garbage
If you want to be locked out of your apartment for several minutes multiple times per week waiting for this garbage to load, then this app is for you. The epitome of fixing a problem that did not exist.Yellowishdog
Developer Response
Good Morning, thank you for reporting your issue. However, this doesn't sound right and I would love to troubleshoot your issue further. I am reachable at customersuccess@liftmaster.com. Look forward to hearing from you soon! - Albree Perez, Community Customer Success ManagerI wish I knew that this existed
I don’t know why there has not been a separate post informing the residents of this app. It may have been buried in the Smart Rent information, but no one I know made it that far! I was trapped in the stairwell when I didn’t have to be. Please send out a community wide email so that tenants don’t have rig the doors so that they can get back into the building which unfortunately allows people who do not belong here access. If you belong here, a resident will be able to open a specific door to allow children, girlfriends, friends etc. a way to get in.
As a resident, I’m here to tell you that other residents are clueless about this extraordinary feature. I wasn’t feeling the Smart Rent installation, but now I am understanding just how deeply it changed the experience of living here.Show lesseyes getting tired
Developer Response
Good Morning! Thank you for sharing your experience! We are so happy that myQ Community has made access simple for you and your visitors! I would like to learn more about your community and how we can help the other residents that don't have access. I am reachable at customersucces@liftmaster.com. Look forward to speaking soon. - Albree Perez, Community Customer Success ManagerThe jury is still out!
The app seems to work fine as the front south gate…the one that I use more frequently than the others, responds perfectly. The only Caveat is the fact that my iPhone has a driver observer app from my auto insurance company that watches the way I drive including if I even so much as touch my iPhone while my cars engine is running. When I enter the property, and access the app to open the gate, this is interpreted as me using the iPhone while driving the car..thus resulting in points that affect my future car insurance rates. I do hope that ORION took this into consideration before installing this system…Show lessJcstras
Developer Response
Good Morning, We appreciate your feedback regarding the myQ Community app experience. Did you know you can enable Siri to open your authorized entrances? This works via Bluetooth and can be used in the car for a touchless experience! If you need assistance enabling, I can be reached at customersuccess@liftmaster.com to troubleshoot further. -Albree Perez, Community Customer Success ManagerDoesn’t work. Glitchy. Slow.
Doesn’t work half the time. It’s slow. Not user friendly. App Design looks like a novice made it.Gman_10
Unsafe
This new app is unsafe rather just having a remote and pushing it. We have to pick up our phones and look for the app and text it open. It goes against texting and driving there’s also a delay and looking for the correct open and also better in it at times. Very disappointedda129$
Developer Response
Good Morning, Thank you for taking the time to write a review. With passcodes enabled on your smartphone, it is one of the safest ways to interact with the community to ensure only you can open the smartphone. If your phone gets lost or stolen, you can lock out your iPhone or have your property manager revoke the app license so no suspicious activity can occur. We also have integrated with Siri that allows you to open your entrances with voice commands! If you would be interested in reviewing these features further, I can be reached at customersuccess@liftmaster.com. -Albree Perez. Community Customer Success ManagerUseless and disfunctioning
Never works properly. Needs some serious upgradeGaurav346
Guest pass
We should be able to set our own codesMacswimmer(:
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To much baggage addsScrew updates
Inconvenient and buggy
A simple concept that should work easily. Unfortunately the app logs you out randomly and what feels like the most inopportune times. It also doesn’t always send the signals properly and you have to try several times.Vachtra
Update needed
I set a code on Wednesday for my repairman to get in and out of the gate. I set the continuos entry, I set the dates from Thursday till the 30th of this month at it only works day to day. If had to request a new code everyday and my phone number has not been updated.
Still having to request a new code daily to allow my contractor to enter the gate.Show lessGuanajote
