Leave a Review Community by myQ
The app should allow you to enter your contacts.
The app should allow you to enter your contacts just before you send your pass.bmcgucki
Developer Response
Hello, thank you for your review! Great news, you are able to enter in existing contacts to the guest pass by clicking the + icon in the window to enter the guests name! If you need any help in using this feature, please don't hesitate to reach out to us at customersuccess@liftmaster.com - David G. Community Customer SuccessApp Fixed
Updated message:
Thank you for the quick fix! I have updated the rating as the app is working again. I know it was due to the Apple beta update, but I needed to bring the issue to your attention.
Original message:
Every time I click on the app nothing happens. This is a new issue this week.katiya22p
Developer Response
Updated Response: Thanks Katiya for the updated review and bringing this to our attention to fix before the official release :) Original: Hi Katiya, thanks for your review! Apple is currently running iOS 17.3 and hasn’t released 17.4 quite yet. Based on feedback we have received with a few BETA users this week, we were able to replicate the issue you are experiencing and are already working on the fix before Apple releases the latest software update! To continuing using the myQ Community app while we resolve the issue, we recommend reverting to the current iOS version 17.3. You can connect with us at customersuccess@liftmaster.com if you need support reverting to iOS 17.3. - Albree P, Community Customer Success TeamStop working and nobody can solve it!!!
The App suddenly stopped open it on my iPhone 15. We have tried everything from removing the app to resetting the phone, I contacted my community manager and he got in contact with the developer technical support and they say the app is ok, the problem is with the phone… so nobody has been able to solve the problem. What’s the solution? Change my iPhone? Absurd!!!! We paid a lot in this community to work with this system and all the time there is a problem with itShow lessCPCastr
Developer Response
Hello and thanks for your review! We recently identified an issue with an early release of the iOS 17.4 software update that was causing the app to crash. Based on reviews from BETA users, we were able to issue a quick fix which has resolved the issue. If you are still experiencing issues, please reach us at customersuccess@liftmaster.com so we can troubleshoot with you further - Albree P, Community Customer Success TeamJust does not work!
It 3 notifications that I can’t find anywhere in the app. It will say it’s connected to my garage open one minute and not the next. The Siri voice command works for my husband, but gives me an error even though we have the exact same set up.
I would not have anything to do with this app if it was not the only way to get into my neighborhood. This is one frustration I could live without!!!Show lessadajoysmom
Developer Response
Thanks for the review. This doesn't sound right and we would love the opportunity to troubleshoot your issues further. Please connect with us at customersuccess@liftmaster.com. - Albree P, Community Customer Success TeamSiri integration gone???
With an update to version 5.0.0 I no longer have the edit option on my Home Screen. The app now goes to a default screen where I can no longer add the Siri Shortcuts to open my gates. Is this feature no longer supported or is it due to an iPhone update? What are the steps to get the Siri integration back? The support site only shows the old method through the Home Screen. Please advise.Show lessLandman941
Developer Response
Hello and thank you for reaching out! Don't worry, we didn't take away our Siri integration or the ability to personalize your home screen! To customize your home screen on the new app version, simply long press the access point and a pop up will appear to add as a favorite or enable Siri. Simply tap a location within the app if you wish to unlock your authorized entrances. If you have any additional questions regarding the new layout, please reach us at customersuccess@liftmaster.com. Albree P, myQ Community Customer Success TeamLife saver
It has made my life easier, no longer coming out of my car to use the screen to open the gate .Yvesome
Developer Response
Hello Yvesome, thanks for the 5 start review! We are happy to hear our app has made your day to day more safe and convenient. Please recommend our app to your friends, and don't hesitate to reach out to us at customersuccess@liftmaster.com if you have any questions. David G, Community Customer SuccessGreat but one problem
Called support but no resolution. When two iPhones share the same iCloud account and there are two myQ logins one on each phone. They myQ login switches from one phone to the other every few days without logging in and out. It happens to others in my community also any time a iCloud account is shared.Show lessJason Ed
Great capabilities; Poor Support
While I have had no problem intuitively using the app, many in my community are having a terrible experience with it. I’ve searched hi and lo for tutorials to walk my neighbors through it, and there are no online instructions, only promo videos to glibly sell the product to property managers. That’s great for your company, but useless to the end user who may live in a community with an awol or overworked property manager. Whether one is tech savvy or not, you should provide step by step instructions for every feature. One shouldn’t have to go through their property manager…especially one who never responds. I know that’s not your problem, but ultimately the residents are your end user/customer and an interface with them would serve everyone well all around.Show lessleelibro
Developer Response
Hello, thank you for your review. We appreciate your feedback and would like to provide you with resources so that your community has the support that they need. If you navigate to our resident landing page at: https://www.myq.com/community/resident/how-to-use you will find step by step instructions on how to utilize the many features within the app. There are also additional resources located at the bottom of this website with links to our myQ community app support page as well as our physical how-to flyer for viewing and download. We would also like to offer direct support to your community and can provide virtual live demonstrations of how to utilize the app and its functions. Please feel free to reach out to us directly at customersuccess@liftmaster.com and we are more than willing to work with you! - David G. Community Customer Successand it’s secure, so no robbers can get in.
I want a piece of furniture to soak your neighbor hood it as a whole is a home is a nice house a big house, asthma, attack all that you put on a lots of Halloween decorations to buy. You have to check it out.CJMF37!
Developer Response
Thank you for your 5-star review! We are happy our app was able to help you enjoy Halloween with a feeling of security. Please don't hesitate to reach out to us if you have questions in the future at customersuccess@liftmaster.com - David G. Community Customer SuccessWorks fairly well
I like being able to see camera video of each guest entrance. They do improve the app, still have occasions each week where I cannot view the video feed.
App keeps accurate information on each gate access.Josie Mara
Developer Response
Hello Josie, we are always working to make enhancements to the app and appreciate the reviews in how we can improve your experience. In cases where the video feed is not available during the call could potentially be from a weak or bad signal at the intercom device itself, incorrect wiring or programming on the device, or possibly a camera malfunction. We would like to know more about this site so we can troubleshoot the issue and find route cause to provide a solution. Please reach us at customersuccess@liftmaster.com. - Edgar A. - Community Customer Success Team
