App is fine, had better expectations for the level of service but was disappointed
Good app, my experience for ordering fresh items didn’t go well. I order a steak was not fresh, it had some odor.
I contacted Spinneys by email after around a week regarding my experience, they apologized and stated no refunds per their policy.
Other than the above disappointing experience; I didn’t face issues with earlier orders. Therefore, I would recommend not to order fresh items from Spinneys as they don’t excel this service and do not provide best of products.
I contacted Spinneys by email after around a week regarding my experience, they apologized and stated no refunds per their policy.
Other than the above disappointing experience; I didn’t face issues with earlier orders. Therefore, I would recommend not to order fresh items from Spinneys as they don’t excel this service and do not provide best of products.
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Definite room for improvement
Whilst I am delighted that Spinneys deliver food now, the app is very clunky and difficult to use. The search engine isn’t particularly intuitive and the app crashes quite often mid-shop, which is annoying. The most irritating aspect is that I check the ‘please call me’ option when it comes to substitutions but - on the printed bill - it says I have selected ‘Don't call, don’t substitute.’ Inevitably, a large chunk of shopping is missing, without substitutions and without the option of discussing it with someone. I saw this happened to someone else who’d taken the time to review. Spinneys, please take note!
There are many excellent delivery apps out there; being from the UK, Ocado’s app is second to none. Why not use a successful app as the model for your own?
There are many excellent delivery apps out there; being from the UK, Ocado’s app is second to none. Why not use a successful app as the model for your own?
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Response from developer
Thanks for the review and we are apologise for this happened on that time . according to user reviews we improved the app stabilities and bug fixes. kindly keep update your app regularly when there an update available.
Incredibly poor customer service
Every time I order I select the option for a call before substituting products. When products are not available there is no call and household staples that clearly would have an alternative are missing.
No call and my order is once again marked don't call. The cynical part of me is presuming it’s to save time. Tried calling customer service but no answer. The shop is very good but the service via the app is awful.
No call and my order is once again marked don't call. The cynical part of me is presuming it’s to save time. Tried calling customer service but no answer. The shop is very good but the service via the app is awful.
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Difficult to use and amateurish
This app is very difficult to use. Searches are time consuming and clumsy (chicken comes up when searching for beef). If you want more than one item, you press the ‘+’ but it’s slow to respond. This app is not the answer to online grocery shopping in UAE I’m sad to say.
App doesn’t work for me
The app gives me an error message for any format of phone number I enter. Also every single category of food (dairy, fruits and veggies, etc) is empty. It appears they have nothing to sell. Navigation through the categories by sorting and filtering also comes up empty and requires a lot of burrowing down into the app. Basically, anything I try to do in this app doesn’t work.
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Response from developer
Dear user, Thanks for the review. Please update to the new version there have been many issues fixed according to the user response. The main reason where any user sees empty products because they have either not added choose / added an address. we are fetching products according to the location you live by nearest Spinneys outlet's product availability.
