Undersun Fitness User Reviews

Heros Life LLC

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Lack of customer service and app/website issues

Customer service never answered my emails and it has been well past 48 hours. Also trying to log on to the website but unable to because I purchased through the App Store. App is a bit clunky too with how the work outs are. I’m a fan of James but the app itself and customer service aren’t so great.

drewc456

2 years ago

Love My App

I have been using this App for two weeks and absolutely love it ! It’s very user friendly, the workout log keeps track of your progress and the supporting training video that accompanies each exercise gives you the confidence that you are performing it correctly.

AlB235WZ

2 years ago

I love the app

The app is really easy and convenient to use

jcghbyjg

2 years ago

Activation problematic

Works on line but app doesn’t work

wangiebbb

2 years ago

Response from developer

Hi there. Please be sure to create a separate login for the app. If you need any assistance, please contact us directly at Support@UndersunFitness.com. Thank you.

waste of time and money / concern for my phone/personal info

Got the muscle building program, just to have the app mess up and change my account to some random account i’ve never heard of or seen, and then the app refused to let me sign back in with my actual account as if my account was tampered with, so no more programs for me even tho i wasted money on it

wh¥ Th0

2 years ago

Response from developer

Sorry about this issue. Please contact us at Support@UndersunFitness.com and let us know the issue you encountered. We would be glad to help with this. Hope to hear from you soon.

I really like the advance build

There is some great new exercises

Sirhc1955

2 years ago

Response from developer

Please contact us direct at Support@UndersunFitness.com, so we can get you dialed in with your TA2 training program as soon as possible.

Has been down for two days

Can’t access

jayrs97

3 years ago

Response from developer

Our technical team has solved this problem. Please update your app to the latest version. If you have other problems, please contact us at Support@UndersunFitness.com.

App no longer works

The app has always been buggy, but at least it was functional. Unfortunately it stopped working today completely due to a server issue. I got to my gym and was unable to workout.

Marcus RB

3 years ago

Response from developer

Hello Marcus, did your problem get resolved? If not, we are here to help you! Please do let us know at Support@UndersunFitness.com.

Videos don’t play in app

I can not Watch videos in every program

Karpan

3 years ago

Response from developer

Hi Karpan, Apologies for any confusion. A subscription will grant access to all TA2 Training Programs. If you need assistance with your order, please contact us directly at Support@UndersunFitness.com.

Lost Purchased TA2 Burn Program

Being on the third week of the beginners program, suddenly the app has log me out for no reason, many difficulties to log back in! Once login lost the program with all the stats, tried to restore subscription, it does not recover it, tried to redeem license code, an error pops saying the code is already used!
I have tried to contact support using the app and by email and not response whatsoever has been given.
Additionally the app when it was working, the videos gets stuck, jumps into different exercises not taking any rest… very frustrating!

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