Leave a Review OnWear
Connection
Why does it constantly loose connection? This has been ongoing since I bought the watch some features fail to work altogether!
Thank you in advance for your assistance to correct these issues! Can’t change the dials - it’s stay on feature hasn’t worked for a very long time!MzSmily
Error
It used to work fine but now it will send a message that reads “error cocoa 500”. It won’t register my workouts ir steps. It does sync to the watch but nothing registers.S. Iniestra
Cannot manually add steps
I got this watch to track my fitness journey. I walked three miles today and it picked up no steps. You cannot manually add steps unless I’m missing it somewhere. It seems to not pick up basic activitytayhens14
Won’t stay connected to phone
I do like this watch and design yet it won’t stay connected to watch nor does guid have trouble shooting so may try another watch from different place. Really disappointedCATLAWTAT
The app crashes all the time
The app crashes every single time I try to open it. So the watch cannot be synchronized.
Totally useless.Chilui2023
Developer Response
Hello, I am very sorry to bring you a bad experience. We have updated the application for this problem. You can update it in the App Store and express our apologies again. If you have any questions, please continue to keep in touch with us ,Thanks!Cannot connect device to phone anymore
If your watch battery dies it disconnects from your phone and will not reconnect. While it is connected, the app and watch features are decent. But what’s the point of the app if you can’t connect to the device??CL0ZE
Developer Response
I'm sorry to bring you a bad experience, please try to unbind in the app, in the Bluetooth page of the mobile phone, find the watch device and select "ignore this device", then re-bind in the appApp timing out
The app isn’t working for me at all. Every time I try to login it kicks me out. I tried to create a new account and it still wouldn’t work. Help!HistorywithMsT
Developer Response
Hello, sorry to bring you a bad experience. May I ask if you can provide relevant photos or videos, which will help us solve the problem. You can send pictures or videos to my email: liaoweilong@linwear.comBugs
Can’t log in. App says I need to re-register because the app has iterated some features but every time I click the button to that and log in again, it gives me the same error messagecthjkfddz
Developer Response
Hello, sorry to bring you a bad experience. May I ask if you can provide relevant photos or videos, which will help us solve the problem. You can send pictures or videos to my email: liaoweilong@linwear.comApp won’t open
Love my watch but the app this app will not stay open for me to do anything at all. It worked for the longest time but then all of a sudden just quit. I can’t change my watch face or anything. Most of the time my texts won’t come through either. Would love for some feedback on what I can do to fix this. Because I really love my watch :((Show lessCaitlunPutnam
Developer Response
Hello, if you want to receive message notifications through your watch, you only need to turn on the "Share System Notifications" option in the phone's Bluetooth page and the message reminder switch in OnWear. If you want to change the watch face, please use the app to replace it. If the replacement fails, please try to unbind the watch and then re-bind and try again. You can also get in touch with us through the app's "Feedback and Suggestions"Rubbish
Unable to update. Unable to set time no time/date coming up in settings sent watch backchiped
