Apple watch and wallet support needed
App works fine but missing some features
Wish I could give this zero stars
If you want to replace physical keys with this system it has to work 100% of the time (which it doesn’t). Even then it’s not really worth it. Thanks for locking me out of my apartment, I genuinely hope you go out of business. The battery in the lock isn’t even dead.
Don’t work with iPhone
I couldn’t able to open my door and management mentions that Yale app don’t work with iPhone
Wallet?
Simple as this: you shouldn’t have to open the app every single time you come home. there should be a way to put a pass in wallet or something. it’s so stupid.
Yale
Me gusta la aplicación pero también es importante tener una clave ya que con cualquier contratiempo con el teléfono no tiene como abrir la puerta de la casa . Me gustaría tener respuesta de clave de la puerta gracias
Apple Watch app not available
It does not open door reliabily and no watch app for easy access. Have to open app, no access via wallet system.
Do You Enjoy Being Locked Outside of Your Apartment?
This is one of the worst apps I’ve ever had the displeasure of using. It is incredibly unreliable and unstable in the months that we’ve had to use it. You’d be lucky to activate the key on the THIRD TRY. It is a miracle that it unlocks on the first and it has never happened to me. Never—I am not exaggerating. Imagine not being able to get inside your own home and having to wait for someone to open the door. Imagine having to do this every day. For something so crucial to your life, this is not an issue to want to deal with especially when it comes to security.
For any building management or homeowners coming across this review, I sincerely hope that you reconsider Yale’s service as it is an awful application. This is not something you or your tenants should have to put up with. As for Yale, they are constantly putting out updates but have yet to fix this problem. I am fed up and frustrated. You would be too if you were forced to use this app every day of your life. So, if this headache isn’t something you’d want to deal with, look elsewhere.
For any building management or homeowners coming across this review, I sincerely hope that you reconsider Yale’s service as it is an awful application. This is not something you or your tenants should have to put up with. As for Yale, they are constantly putting out updates but have yet to fix this problem. I am fed up and frustrated. You would be too if you were forced to use this app every day of your life. So, if this headache isn’t something you’d want to deal with, look elsewhere.
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Could be a lot better
Just had an Accentra system installed across my entire building on 7/15/22. To say the rollout was well received would be a lie.
I was not made aware that the configuration app was only available on Android, which is absolutely insane, but my iPhone X can’t even get me into my exterior door reliably.
9 times out of 10, the credential updater just beeps angrily at me when I hold my phone up to it instead of the two quick beeps granting me entrance, so I have to rely on a fob, which defeats the point of remote programming.
The interior battery operated door locks are a bit more reliable for me, but they have given my tenants issues every couple of uses. If you don’t hold your phone a certain way, it will fail to unlock.
Having to open your phone, then the app, then pressing activate key and holding it exactly the way it needs to be held and then waiting for some time is extremely inconvenient, especially if it fails to unlock altogether. Eventually, I would like to see this become a touchless system, or at least not have to unlock my phone or open the app.
I would like to see:
- more reliability on the iOS platform.
- leaseholders being able to request guest/visitor access or removal and the specific schedules they want through the app, instead of having to fill out a Google Form that I had to create
- fob holders being able to mark a fob as lost
- configuration app being available on iOS instead of just Android
- management system being available on iOS instead of having to log in through Chrome
- touch less system or touch to open instead of opening the app
I was not made aware that the configuration app was only available on Android, which is absolutely insane, but my iPhone X can’t even get me into my exterior door reliably.
9 times out of 10, the credential updater just beeps angrily at me when I hold my phone up to it instead of the two quick beeps granting me entrance, so I have to rely on a fob, which defeats the point of remote programming.
The interior battery operated door locks are a bit more reliable for me, but they have given my tenants issues every couple of uses. If you don’t hold your phone a certain way, it will fail to unlock.
Having to open your phone, then the app, then pressing activate key and holding it exactly the way it needs to be held and then waiting for some time is extremely inconvenient, especially if it fails to unlock altogether. Eventually, I would like to see this become a touchless system, or at least not have to unlock my phone or open the app.
I would like to see:
- more reliability on the iOS platform.
- leaseholders being able to request guest/visitor access or removal and the specific schedules they want through the app, instead of having to fill out a Google Form that I had to create
- fob holders being able to mark a fob as lost
- configuration app being available on iOS instead of just Android
- management system being available on iOS instead of having to log in through Chrome
- touch less system or touch to open instead of opening the app
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One click
One click allows me to open my compatible Yale locks without needing to select a door. Works quickly and easily to sync my credential and open my doors interchangeably with physical credentials.
