Pricey but worth it…most of the time
The crib itself is well made and sturdy, the soothing features have helped us get our newborn down for naps during the day… usually. For the price tag though it is absolutely insane to me that the AI is as buggy as it is. The crib never knows when the baby is in it. Like not even one time has it accurately detected where he is. I have to change the status myself and flag it. This leads to it not soothing when it should because it decides he isn’t in there when I haven’t moved him. Also the lack of a secondary monitor is also crazy to me, I have the newest iPhone and it can’t even make it through a nap without half of the battery being gone. I had to use our secondary monitor and with the netting around the crib being thicker I can’t see him through it, only hear him which defeats the purpose of an in crib monitor. Just seems like some major oversights for something this expensive. If these things were fixed, I would give this a 10/10 and say it’s worth the money.
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Dangerously unreliable monitoring
Of all the things this app is doing the MOST IMPORTANT is RELIABLE baby monitoring. The video/audio call disconnected several times in the same week. Even though our wifi system has complete coverage and stability. The grandparents had to call to let us know that the little one is crying his eyes out!!! This is traumatizing for the baby! For this price tag I expect rock a rock solid experience! The 15$ babyphone from the 80s I was monitored with is still more reliable that this cradlewise system! And to top it off there is no desktop app or recording option and i have to setup the system every single time the power is disconnected ! This is ridiculous! I want my money back!
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Great idea, horrible orchestration
The app rarely ever works as it should. If you plan to get a Cradlewise, plan to have a separate monitoring system as well. The video hardly ever loads anymore, the crib constantly has to be reconnected to WiFi, and sometimes the app just doesn’t work at all.
As far as the product, the bounce varies wildly (for example 30% one day is barely a bounce, the next day 30% is a very intense bounce). Sometimes it doesn’t bounce at all. But when the bounce does work, it is great!!
The “smart features” never work properly.
All in all, when the Cradlewise is having a good day, it’s the best purchase I’ve ever made. However, it has far too many downfalls to invest that amount of money.
Yes, I’ve contacted support. I’ve emailed with them so many times over the last year. But the problems always return. So I’ve just accepted this is the product.
As far as the product, the bounce varies wildly (for example 30% one day is barely a bounce, the next day 30% is a very intense bounce). Sometimes it doesn’t bounce at all. But when the bounce does work, it is great!!
The “smart features” never work properly.
All in all, when the Cradlewise is having a good day, it’s the best purchase I’ve ever made. However, it has far too many downfalls to invest that amount of money.
Yes, I’ve contacted support. I’ve emailed with them so many times over the last year. But the problems always return. So I’ve just accepted this is the product.
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