Leave a Review Nanit
Want to love it, but hating right now
In the beginning I couldn’t sing enough praises about this system. It brought me such ease and comfort knowing my daughter was actually still breathing once I moved her into her new room and crib. I read some bad reviews involving connection issues before I purchased, but thought the good outweighed the bad on the reviews. Now I’m wishing we had stuck with a regular monitor that actually stays connected all night. My husband has issues literally everytime I’m gone at work with connectivity and troubleshooting doesn’t always fix it. Going into a room and unplugging the monitor every night and messing with it and resetting is a real pain when your baby is sleeping and you’re trying not to wake them. The other issue is traveling with your Nanit. Just don’t. They make it sound super easy and while they have the stand to make it travel friendly- you’ll most likely have issues connecting to a wifi network at a hotel/airbnb etc. I tried for hours and no amount of restarting/resetting/unplugging would work. I wouldn’t waste your time or money purchasing the travel stand for that reason.
I really wanted to love Nanit- but at this point the juice isn’t worth the squeeze. Hopefully this review helps other parents who might be on the fence whether to purchase. We wish we hadn’t.Show lessMajorlymlb
Use to work do not recommend anymore
I used the Nanit for close to a year with no issues. App was fantastic and so was the camera, put postpartum anxiety at ease. This was until recently. 3 months ago an update went out and the app has been absolute garbage since. If my or my husbands app closes out or crashes when we re open it the feed back sound and background noise is loud enough to blow our phone speakers out. On top of that the live feed lags severely and disconnects reconnecting with no audio and no alerts for baby crying. The only thing that fixes these issues is if the app crashes or we close it on our phones we have to delete the app and re install it-nightly.
I contacted customer service several times: sent them screenshots and video recordings of what was happening. Customer service insisted it was an issued with our wifi. None of our streaming services TVs or computers are having an issue but to give them the benefit of the doubt we had our cable provider come check it out and they say we are running up to speed. Nanit still insists it’s our issue and not their app. I was lucky enough once to get a rep who said she disabled something causing the issue but when the newest update went through the issues started up again.
All this started when they implemented “allow local network connection”
This is my only child but if I was having another one I would NOT recommend Nanit anymore.Show lessNoryxi
Developer Response
9ae16a6ff2c4849ca06d9fab54893f04a1f0bf57We are sorry you are experiencing these issues. Our support team will be happy to investigate this and work on a resolution. Please contact them at 1-866-696-2648 or help@nanit.com.Great to use for newborns, new babies up to 1 year, wish I new this sooner
It has been great to use for our newborn up to 1 year, no doubt everything bells and whistles (night mode, sleep mode wave sounds and other sounds, two way talk, easy to control form phone, the sleep monitoring and the sleep wrap to monitor baby’s oxygen). No other one has been comparable for this newborn infant stage. Another baby on the way and we debated getting a second camera for nanit but way to expensive not worth it and that’s because once one baby gets mobile and moves around or is toddler, and u want camera u can rotate in and around room remotely, nanit is not for you, trust me, so we will keep nanit for newborn and get different camera for older child. As far as I can see I can’t find now that is as good as nanit but also pan/ tilts with the camera… there are better priced remote rotate two way talk cameras that work really well, but nanit is not it for toddlers. I wish they would make their camera tilt/ pan mode, because once toddler starts moving around ur Going in there and repositioning camera all the time or if u have a babysitter u can’t remotely reposition camera :/. However I do recommend nanit for newborns.Show lessalmina lutka