Lack of empathy for the user, strange choices
The main way many users get into the app is by getting a notification of a property added by the agent or spouse. Tap thru but no comment button is available. Huh? So think about this from a user perspective: commenting can be the primary way to comm. now we have to back out, tap a different tab, go find the appropriate collection, scroll to find the house, try and remember the address or photo but not always successfully so we tap into a couple of them, back out, find it, then hit Comment. Absurd. And the website. How is there not a Recommended section in the main client area where we see our collections like in the app?How is there not a global search field here too? Again, absurd design that doesn't consider how a user uses Compass.
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Good search, excellent integration, one small sticking point
To start with my “wish”: The map view for a particular listing NEEDS to show businesses, restaurants, etc. It’s annoying to need to leave the Google map in this app to then search an address on my own Google maps to see these things.
What I do like: The search filters that allow you to check amenities is nice (like yes, I only want homes with washer dryer or hookups in unit). It is also really awesome you can communicate with your Compass realtor directly through the app and share thoughts about listings.
What I do like: The search filters that allow you to check amenities is nice (like yes, I only want homes with washer dryer or hookups in unit). It is also really awesome you can communicate with your Compass realtor directly through the app and share thoughts about listings.
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Usable but needs some fixes
Overall this app is okay to use and has some nice features, like being able to save comments on listings. It’s great that my agent can see and respond to my comments, answer questions, etc.
There’s a few improvements needed however:
1. There are different ways of starring/favoriting a property but they don’t all do the same thing even though they use the same star icon. Some save to a personal list, some save to my Favorites in the collection my agent made for me. I’ve been using this app for 4 months and I still haven’t figured it out.
2. Push notifications don’t work. This is a major problem for an app like this where time can be of the essence. I’ve double checked my app settings and my phone settings and there’s no reason I’m not getting notifications.
3. In my collection I wish my sorting preferences were saved. As it is now, every time I want to see if my agent left a comment (because I don’t have push notifications) I have to go to Favorites and set the sorting to “newest comments” each time.
4. Allow sorting by newest comment for Matches. My agent and I chat about properties I’m considering but not sure of. To see if she’s left me any comments I have to scroll through the entire list looking for a red notification dot. Please make this easier!
There’s a few improvements needed however:
1. There are different ways of starring/favoriting a property but they don’t all do the same thing even though they use the same star icon. Some save to a personal list, some save to my Favorites in the collection my agent made for me. I’ve been using this app for 4 months and I still haven’t figured it out.
2. Push notifications don’t work. This is a major problem for an app like this where time can be of the essence. I’ve double checked my app settings and my phone settings and there’s no reason I’m not getting notifications.
3. In my collection I wish my sorting preferences were saved. As it is now, every time I want to see if my agent left a comment (because I don’t have push notifications) I have to go to Favorites and set the sorting to “newest comments” each time.
4. Allow sorting by newest comment for Matches. My agent and I chat about properties I’m considering but not sure of. To see if she’s left me any comments I have to scroll through the entire list looking for a red notification dot. Please make this easier!
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