Lack of empathy for the user, strange choices
The main way many users get into the app is by getting a notification of a property added by the agent or spouse. Tap thru but no comment button is available. Huh? So think about this from a user perspective: commenting can be the primary way to comm. now we have to back out, tap a different tab, go find the appropriate collection, scroll to find the house, try and remember the address or photo but not always successfully so we tap into a couple of them, back out, find it, then hit Comment. Absurd. And the website. How is there not a Recommended section in the main client area where we see our collections like in the app?How is there not a global search field here too? Again, absurd design that doesn't consider how a user uses Compass.
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Good search, excellent integration, one small sticking point
To start with my “wish”: The map view for a particular listing NEEDS to show businesses, restaurants, etc. It’s annoying to need to leave the Google map in this app to then search an address on my own Google maps to see these things.
What I do like: The search filters that allow you to check amenities is nice (like yes, I only want homes with washer dryer or hookups in unit). It is also really awesome you can communicate with your Compass realtor directly through the app and share thoughts about listings.
What I do like: The search filters that allow you to check amenities is nice (like yes, I only want homes with washer dryer or hookups in unit). It is also really awesome you can communicate with your Compass realtor directly through the app and share thoughts about listings.
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Usable but needs some fixes
Overall this app is okay to use and has some nice features, like being able to save comments on listings. It’s great that my agent can see and respond to my comments, answer questions, etc.
There’s a few improvements needed however:
1. There are different ways of starring/favoriting a property but they don’t all do the same thing even though they use the same star icon. Some save to a personal list, some save to my Favorites in the collection my agent made for me. I’ve been using this app for 4 months and I still haven’t figured it out.
2. Push notifications don’t work. This is a major problem for an app like this where time can be of the essence. I’ve double checked my app settings and my phone settings and there’s no reason I’m not getting notifications.
3. In my collection I wish my sorting preferences were saved. As it is now, every time I want to see if my agent left a comment (because I don’t have push notifications) I have to go to Favorites and set the sorting to “newest comments” each time.
4. Allow sorting by newest comment for Matches. My agent and I chat about properties I’m considering but not sure of. To see if she’s left me any comments I have to scroll through the entire list looking for a red notification dot. Please make this easier!
There’s a few improvements needed however:
1. There are different ways of starring/favoriting a property but they don’t all do the same thing even though they use the same star icon. Some save to a personal list, some save to my Favorites in the collection my agent made for me. I’ve been using this app for 4 months and I still haven’t figured it out.
2. Push notifications don’t work. This is a major problem for an app like this where time can be of the essence. I’ve double checked my app settings and my phone settings and there’s no reason I’m not getting notifications.
3. In my collection I wish my sorting preferences were saved. As it is now, every time I want to see if my agent left a comment (because I don’t have push notifications) I have to go to Favorites and set the sorting to “newest comments” each time.
4. Allow sorting by newest comment for Matches. My agent and I chat about properties I’m considering but not sure of. To see if she’s left me any comments I have to scroll through the entire list looking for a red notification dot. Please make this easier!
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Overall, not too bad
I think that the app is ok, but one thing bugs me. For a feature request, could you please add the ability to save new defaults to the payment calculator?
Once someone gets approved at 5.75% for instance, they could set that as the new default. If you want to pay 0% down, for instance (if you have a VA loan), then you could set that as the new default. It would allow for use of the payment calculator as a quick view guide, instead of as something that must be reconfigured every time.
Once someone gets approved at 5.75% for instance, they could set that as the new default. If you want to pay 0% down, for instance (if you have a VA loan), then you could set that as the new default. It would allow for use of the payment calculator as a quick view guide, instead of as something that must be reconfigured every time.
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Update your app
I own a large amount of stock in this company and find the app extremely difficult to use. I highly recommend syncing the maps better as the street names do not appear when trying to locate a property. The save a listing or favorite is not obvious. You need to go through this entire app and make it more friendly. Including easy buying . If you want to contact me I would be happy to help otherwise I’m afraid your stock will continue to suffer and eventually the company will be gone. Zumasun@gmail
Paul c
Paul c
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App seems broken
No matter the search terms, and despite only searching for active listings, every sold property appears in searches. So hundreds of sold properties clog up the search and often just completely crash the app. The only way to make it work is to DEselect everything in the Listing Status section. It will still show all the sold properties but you can limit it to the last 7 days. But it still shows under contract listings. So if you just want to see regular active listings you are out of luck.
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Response from developer
Hi, Thank you for sharing your experience again with us. I am happy to take a look at the issue you mentioned. Could you please share the issue detail and screenshots with us? You can reach us at mobilesupport@gmail.com. Thank you.
Nice app - 1 suggestion to the comment
Great app. Though, it’s difficult to go back and find our comments for a specific house that we added in our collection. It would be nice to be able to easily find our comments/conversations we have with our realtor after simply clicking on a house that we added to our collection.
Response from developer
Thanks for taking out time to rate us. I will forward your feedback to our product team. It really helps us to keep going and delivering the best :) Thank you.
Too many people!
There are so many people here already! Traffic is terrible. People are rude. Everybody wants right of way and don’t care for the other persons rights I have been here for 6 months and still don’t feel safe to drive on local roads much less freeways. I have not seen one policeman since I’ve been here. Even had a fire truck blasting his siren right in back of me and traffic was bumper to bumper I needed a helicopter blade to get out of his way. I was in tears when I got to my doctors office. I don’t like it here Too many people.
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Completely disorganized
I made an appointment with compass for apartment viewings in the city and was told I would receive location details the morning of our appointment. It was already half an hour before the appointment time and I still was not told where I should go. They had nothing planned and I had to wait around for almost an hour because they changed brokers on me last minute. Complete waste of my time after having travelled 1.5 hours to meet with a broker
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The next gen Real Estate app
Forget “Bluefin” and “Pillow”, seriously! I got introduced to compass a few months back and it’s easily the best app on the market today. The map feature and ease of use is so great. They have a “Compass Coming Soon” feature that allows their agents to post upcoming listings so now I get to see them before you!! Get on board, it’s the best kept secret that won’t be a secret for long.
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