PlantIn User Reviews

PlantIn: Plant Identifier・Care

Vortemol Limited

Education

Lifestyle

Reviews Summary

Positive highlights

🌱

This app hasComprehensive plant information and care guides

🔍

This app hasAccurate plant identification with advanced image recognition

⏰

This app hasPersonalized care reminders and growth tracking

🧑‍🌾

This app hasExpert tips and guides for plant enthusiasts of all levels

🌳

This app hasHelpful for both indoor and outdoor gardening

Negative highlights

💰

This app hasExpensive subscription model with additional in-app purchases

🤷‍♀️

This app hasInconsistent plant identification accuracy, especially for less common plants

🚫

This app hasDifficult to cancel subscription, leading to unwanted charges

🤔

This app hasLimited diagnostic and troubleshooting capabilities for plant issues

📚

This app hasLack of comprehensive information on some plant species

Top reviews

Most RecentHighest RatedLowest Rated

Very disappointed

I decided to purchase the lifetime membership and quickly regretted it. This app has incorrectly identified every single plant I own. I planned to use the app to help me with some of my plants that are sick or looking a bit sad. As it failed to correctly identify them all I don’t know if the advice provided is correct. You can’t seem to manually tell the app the species while trying to diagnose a problem. And to top it off they’ve taken two more payments out of my bank account on top of the £50 I paid for ‘lifetime membership’. So far £76 spent on an app that reminds you that plants need water… avoid!

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Victor is vexed

5 days ago

Missing a lot of species

This app is missing a lot of plant species and it’s camera identifier tool is flawed, it tries to say it is a plant it is definitely not. Like my pink dragon alocasia it kept trying to identify it as green velvet. And it doesn’t even have anthurium magnificum or papililamium as an option for you to type in. And the disease diagnostics has nothing to do with the picture, it just asks generic questions after you submit the picture and then gives generic answers. For instance I water every 10 days or so (when the top two inches of soil is dry) if I select I water every week it says in watering too much, if I select I’m watering every 2 weeks it says I’m not watering enough. Even though the symptoms have nothing to do with watering (ie black spots on the leaves from previous spider mite damage from the store), I had hoped it would give me advice on how to make the plant happier after being treated for pests. All it said was it was getting too much water, then I redid it and selected the next less watering option and it said it wasn’t getting enough. Watering issues cause edema or yellowing, not tiny black spots.. I’ll try a different app. Shame I spent $$ on this one.

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all names taken1234567

a month ago

Response from developer

Dear Valued Customer! Thank you for taking the time to provide such detailed feedback. We’re truly sorry that your experience with the app has been frustrating and didn’t meet your expectations. Your points about the plant identifier tool and missing species are invaluable for us to improve our database and recognition capabilities. Additionally, we understand how disappointing it is when the diagnostics feel generic or don’t address specific symptoms, such as black spots from pest damage. Our goal is to provide accurate and helpful advice, and we’ll forward your insights to our development team to refine both the plant database and diagnostic tools. If you’d like, please email us at support@plantin.xyz so we can assist further or explore ways to improve your experience. Enjoy your day!

Expensive for what it is.

So basically doing a search on Google you’ll find all the info found in this app. You can even find actual farmers ,horticulturalist and Botanist willing to offer advice for FREE. Right off the bat first the I found wrong with the app was the very reason I got the app. It had a feature to identify needed care. So I used this feature and it gave me conflicting advice that was wrong in both cases. 1st it said I over watered, I had not watered in 5 days. Next it said it didn’t get enough sun light. The only way for it to get more sunlight is if the days themselves where longer. I’m saying it gets direct sunlight from sun up to sun down. With that said I can’t honestly say the main feature is worth posting for. Unless your goal is to track statistics on your phone. But you can keep stats if your different plants as well as pictures on note pad. I’m not really sure who this app is for. It really just seems like a big money grab.

Update: The Developer emailed me and was most respectful and professional in addressing my issues. While my personal review won’t change.. I will add that while it didn’t meet my expectations ( only due to the steep price) You may not experience the same problems and the support team is quite ready and willing to address issues and is consistently updating the app. Enjoy.

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Captain Uziel

2 months ago

Response from developer

Dear Valued Customer! Thank you for taking the time to update your review and for recognizing our support team's efforts in addressing your concerns. We’re genuinely sorry that the app didn’t meet your expectations, but we truly appreciate your feedback as it helps us improve. We understand that every plant is unique, and sometimes our identification and care suggestions may not always align with what you expect. We are continuously working to enhance the accuracy of our diagnoses and the overall user experience. If you ever need assistance or have any more concerns, please don’t hesitate to reach out to us directly at support@plantin.xyz. Thank you for giving us the opportunity to assist you, and we hope your plants thrive!

Rachel

This is a fantastic site for getting to know all about your House Plants and to give them the very best care that they need but also for learning about new varieties of new Plants in the Garden that you never quite expected to find. This is my go to app for even refreshing on what I already know about Plants. 10/10

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Strident Blue

2 months ago

Response from developer

Dear Valued Customer! We’re excited to hear that you’re enjoying the app and that it’s helping you take great care of your plants! Your feedback motivates us to keep improving. If there’s anything else we can do to enhance your experience, feel free to reach out to our Support Team at support@plantin.xyz. Happy planting!

Awsome

This is a great app to use and make sure your plants are looking and feeling good

max🐈‍⬛

2 months ago

Response from developer

Dear Valued Customer! Thank you for your wonderful feedback! We’re so glad that PlantIn is helping you ensure your plants stay healthy and happy. If you ever need any assistance or have more feedback to share, we’re always here for you at support@plantin.xyz. Wishing you continued plant success!

Ok app, poor customer service

I recently downloaded this app and had some mixup around subscriptions. Apparently the free trial is only available on the mobile version not the desktop version. However, in the process of communicating about this (and being charged for a lifetime membership which was subsequently refunded) it is clear they use bots/AI as their customer service. Either that or the people are so constrained by template responses they don’t come across as humans. Just a heads up! Be careful, it’s difficult to communicate with bots!

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Maggiejames83

2 months ago

Response from developer

Dear Valued Customer! Thank you for your feedback and for sharing your experience. We apologize for any confusion around the free trial and for any frustration with our support responses. While we do strive to offer timely assistance, we understand the importance of personalized communication and are working on improving the support experience to make it as human and responsive as possible. If you still need assistance or have further questions, please feel free to reach out to us directly at support@plantin.xyz. We appreciate your patience and understanding!

Extortion

I have had the worst possible experience with this app. After signing up for the free trial, I attempted to cancel the subscription because I didn’t see enough value in the app, and the process did t work. I then saw that my card had been charged and attempted to get a refund, and I was told it wasn’t possible even though it was an issue with the app that had prevented the refund going through. I was then assured that the subscription had been cancelled and I have since had another charge hit my bank account. I’ve been completely ripped off and the customer service team are trying to upgrade me instead of looking into the issues I’ve got or offer a refund. It’s been a horrible experience and I’m out of pocket over $60.

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Jodie H Sydney

2 months ago

Response from developer

Dear Valued Customer! We are truly sorry to hear about your experience, and we understand how frustrating this situation must be for you. Your feedback is important to us, and we want to resolve this as quickly as possible. Please reach out to our customer support team directly at support@plantin.xyz with your account details. We'll investigate your cancellation request and the charges to ensure that your concerns are addressed appropriately. Thank you for your patience, and we appreciate your understanding as we work to make this right. Cheers!

Deceptive, unclear charges, Falsely advertised trial

Trial is only 3 days not 7 as advertised, they charge after 3. It is unclear what subscription you are signing up for, after being charged $20 I was told this was for a 2 week subscription. I cancelled but had paid so should have had access to the app during that 2 weeks but they said I didn’t have an active subscription. I would not recommend a company that operates with such deceptive and unclear charges. Support took several days to reply and haven’t replied as to why I had no access during the 2 weeks I had paid for.

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The Fitzys

3 months ago

Response from developer

Dear Valued Customer! Thank you a lot, your report is highly valuable to us. We are very sorry to hear about your disappointing experience with the trial and subscription process. We understand how frustrating it must have been to deal with unclear charges and lack of access to the app after payment. This is certainly not the experience we aim to provide. Please reach out to us at support@plantin.xyz with your account details so we can investigate the issue further and clarify any confusion around your subscription. We appreciate your patience and apologize for the delay in support responses. Thank you for bringing this to our attention, and we will strive to improve based on your feedback. Have a wonderful day!

Unsure if I like it

I am in Australia and many of our plants arn't on there. The App is always asking for money, I got confused into purchasing believing I was getting a free trial but it took my money. The sales strategy feels aggressive. Feels like it promises more than it offers. I like the idea of the app and I am not a great plant person and would love more easily accessible knowledge. Just not sure if this is fully delivering on it. I hate the pop up always selling. I am sure I get the pop up even though I have paid.

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crashxncbv

3 months ago

Response from developer

Dear Valued Customer! Thank you for sharing your thoughts with us! We sincerely apologize for the confusion and frustration you've experienced. We understand that finding plants specific to Australia can be important, and we're continuously working to expand our plant database to better serve users worldwide. As for the confusion around the free trial, we’d be happy to look into this further and ensure any incorrect charges are addressed. Please reach out to us via [=support@plantin.xyz so we can assist you directly. We appreciate your input, and we’re here to help make your plant care journey smoother!

What a mistake - questionable ethics

The ‘diagnosis’ feature makes the most simple recommendations. No option to find a more relevant diagnosis. I thought I signed up for a 7 day trial ( but cancelled on the first day). Turns out that ending the subscription in web portal isn’t sufficient. Despite following steps in help guides, I found for myself a very small link in an email to actually cancel (well hopefully it cancels) otherwise they charge you on day three. Very disappointed that such an app is deemed acceptable for the Apple App Store. Dodgy ethics with the unclear methods to cancel subscription.

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jct002

3 months ago

Response from developer

Dear Valued Customer! Thanks for bringing this up. We regret to hear you’re experiencing this difficulty using our application. Our developers are working hard on improving the disease diagnosis feature. We kindly ask you to try putting a plant in a light place to make it clearly visible to the camera. Furthermore, you can personally manage the subscription in the AppStore, for instance, change the subscription plan, cancel the subscription, etc. We encourage you to contact our Support team, who works round the clock, via the support@plantin.xyz email address with any query you have, so we can assist you. Thank you for understanding and wish you all the best!