This app is a scam
Response from developer
Dear Valued Customer! We appreciate your feedback, thank you for using our app and sharing your experience. We sincerely apologize for the frustration and confusion you've experienced with our trial and subscription process. We understand how important transparency is, and we're sorry to hear that our ads may have felt misleading. Kindly reach out to our support team at support@plantin.xyz with your details, and we will assist you in addressing any charges and ensuring the situation is resolved. Cheers!
A great app for beginners in plants, a must have
Response from developer
Dear Valued Customer! Thank you so much for your amazing feedback! We're happy to hear that PlantIn has made such a positive impact on your plant care routine. It’s great to know that you’re enjoying the reminders, plant identification, and customizable care schedules. We’re constantly working to expand our plant species database, so stay tuned for future updates! If you have any further suggestions or questions, feel free to reach out at support@plantin.xyz. Have a sunny day!
Scam!!!
Update: I made sure to cancel this ridiculous subscription in the app but they still charged me £7.99 the week later !!! I had to physically cancel through the App Store and complain! The customer service is rubbish too!
Response from developer
Dear Valued Customer! Thank you for updating us on your PlantIn experience. We’re very sorry to hear about your latest experience. We want to note that all in-app charges can be applied only after the confirmation from the customer’s side. We regret to hear of these incidents and the reported poor level of support you received. Please email us at the support@plantin.xyz email address if you have any additional questions or feedback. Cheers!
Basic
Response from developer
Dear Valued Customer! Thank you for sharing your feedback, and we are sorry to hear that the app didn’t meet your expectations. We strive to provide more than just basic advice, so it’s disappointing to know that you felt the recommendations were too general and not as helpful as you’d hoped. It’s good to hear that you were able to cancel during the trial, but we’re sorry to have lost your trust in the process. Your insights are valuable, and we’ll take them into consideration as we work to improve the app. If you have any further thoughts or if there’s anything specific you’d like us to address, feel free to reach out to us at support@plantin.xyz. We’re here to listen and learn from your experience. Cheers!
Avoid this app it’s a scam!!!!
There’s no way to cancel it. In the app under „manage my subscription „ the only thing you can do is to upgrade but no chance to cancel.
I emailed them TWICE and nothing they are still taking money off my credit card. They are literally stealing my money and I’m not sure what else I can do!!! I’d avoid this scam. Wish I never downloaded it
Response from developer
Dear Valued Customer! We sincerely apologize for the negative experience you've had with PlantIn, and we appreciate you bringing these concerns to our attention. We understand your frustration, and we're committed to resolving these issues promptly. We acknowledge the importance of transparent communication regarding costs and subscription details. We will thoroughly review our subscription information to ensure it is clear and easy to understand, and we'll work on improving the overall user experience. Regarding the cancellation process, we're genuinely sorry for any difficulties you encountered. We are actively working to streamline the cancellation procedure to make it more user-friendly. Please do not hesitate to contact our Customer Support at support@plantin.xyz email address if you need assistance or instructions on how to cancel the subscription. We look forward to hearing from you at your earliest convenience. Cheers!
Already disappointed
Response from developer
Dear Valued Customer! Thank you for sharing your experience. We're sorry to hear that the app didn't meet your expectations. We strive to be clear about our pricing and features, and your feedback is invaluable in helping us improve. We sincerely apologize if the app did not meet your expectations based on our advertisement. Our goal is to showcase the main features of PlantIn, which users can test during the trial period. If you have any further concerns or would like assistance, please reach out to our support team at support@plantin.xyz. Have a wonderful day!
Misleading and disappointing
Response from developer
Dear Valued Customer! Thanks for reaching out! We’re sorry to hear you had a negative experience with us. We're sorry for any inconvenience, and appreciate you sharing your concerns. We would like to inform you that all charges can be applied after the customer's permission. It's important to note that by agreeing to the initial payment, you are enrolling in a subscription that automatically renews after the specified trial period. We understand that there may have been some misunderstanding, and for that, we apologize. Contact our support team at support@plantin.xyz if you need assistance or instructions on how to cancel the subscription. Our agents are standing by 24/7 and ready to help you. Have great day!
Bad plant ID, scheduling, worse customer support
Response from developer
Dear Valued Customer! We are truly sorry to hear about your experience with our app. We strive to provide a seamless and helpful service, and it is clear we have fallen short in your case. Your feedback is incredibly valuable, and we want to address your concerns. We apologize for the inaccuracy in identifying your plants. Our team is continuously working to improve the accuracy of our plant database. We understand that this has been a significant issue for you, especially with a collection as large and diverse as yours. We recommend ensuring that the photos are taken in good lighting and from multiple angles to improve identification accuracy. We understand that you have decided to delete the app, but if you would be willing to give us another chance, we would like to offer you additional support to ensure the app meets your needs. Please reach out to us directly at support@plantin.xyz, and we will prioritize your case. Thank you for your detailed feedback. We are committed to improving our app and ensuring it provides the best possible experience for plant enthusiasts like yourself. Have a wonderful day!
First time user
Signed,
A girl from New Jersey who is trying to turn her thumb green!😉🌺
Response from developer
Dear Valued Customer! Thank you so much for your incredibly kind and detailed feedback! We're thrilled to hear that you find PlantIn to be the perfect app for your plant care needs. It's wonderful to know that our features and information are helping you in your gardening journey. We understand your wish for a longer free trial period and more competitive pricing. Creating and maintaining an app like PlantIn requires a lot of time, effort, and resources, but we always strive to provide the best value for our users. We truly appreciate your understanding and support. Your enthusiasm and love for plants are truly inspiring, and we're so glad to be a part of your journey to turn your thumb green! If you have any questions or need assistance, please don't hesitate to reach out at support@plantin.xyz. Happy gardening!
A24 hour botanist in your backyard
**Rating: 4.5/5**
Plant Pal is a delightful app that every plant enthusiast needs in their digital garden. With its user-friendly interface and comprehensive features, this app takes the guesswork out of caring for your leafy companions.
## Key Features:
### Plant Identification
Unsure about the species of that new addition to your indoor jungle? Plant Pal's advanced image recognition technology can identify thousands of plants with just a snap of your camera. Say goodbye to endless online searches!
### Personalized Care Reminders
Forgetting to water or fertilize your plants is a thing of the past. Plant Pal keeps track of each plant's specific needs and sends you timely reminders, ensuring your greenery stays lush and vibrant.
### Growth Tracking
Watch your plants thrive with the app's growth tracking feature. Easily log their progress with photos and notes, creating a visual diary of your gardening journey.
### Expert Tips and Guides
Whether you're a seasoned green thumb or a budding plant parent, Plant Pal's extensive library of expert tips and guides will help you navigate any plant-related challenge, from pest control to propagation.
With its intuitive design and wealth of features, Plant Pal is a must-have for anyone looking to cultivate a thriving indoor or outdoor garden. Embrace your green thumb and let this app be your trusty companion on your plant-parenting adventures!
Response from developer
Dear Valued Customer! Thank you for your detailed and enthusiastic feedback about PlantIn! We're delighted to hear that you're enjoying the app and finding it helpful for your plant care journey. Our team has worked hard to create an intuitive and comprehensive tool for all plant enthusiasts, and your kind words are truly appreciated. We are always striving to improve our products and appreciate the input from customers like you. We will continue to work on providing a great experience, new features, and improvements with updates. If you ever need assistance or have any questions, please don't hesitate to reach out to us at support@plantin.xyz. We're here to help you make the most of your plant parenting adventures! Cheers!
