Leave a Review Cincinnati Open
Best of times, worst of times
Digital ticketing is, in theory, a step forward because so many people have smart phones.No more having to mail paper tickets to friends when you can just transfer them digitally on your phone.
Selling tickets is also a snap, which is nice, except my tickets sold 2 weeks ago and still haven't gotten paid. I received email notification that 3 sets of my tickets sold, but no email about the other two sets which my app says sold. So now I have no proof that I’m owed money.
Transferring tix to friends, family, and even my husband, who is a co-owner of our tickets, is extremely frustrating. The recipient has to create a W&S account to even receive tickets, but after they click on the link from their text or email, no ticket appeared. After several tries and many hours of frustration, it appears that if they install the W&S app on their phone, the tickets will appear there. But that is nowhere in the instructions.
If you are on site during the tournament, you lose access to some great features, including looking up scores, seeing court assignment, or even managing your tickets because there’s not enough network capacity.
In years past, they used to give you a spreadsheet with the order of play that you could print out. That feature is missing this year.Show lessLisaRex
Use the website instead
Non-intuitive and doesn’t update regularly. Continues to be a poor excuse for a tournament app. Needs a complete overhaul.WabashMD
Doesn’t work
It either says service unavailable, or when it does work, you cannot see tomorrow’s or future schedule - only today.vakhoako
Frustrating App for Tournament Fans
Clicking on the digital draw sheet does not bring up the draw sheet. Clicking on order of play also does nothing. Practice schedule is hard to find. This app does not do the tournament justice. As a tennis fan who attends the tournament, this app is frustrating.TennisFan808
Weak
Does not show correct player list. Cannot access schedule for next day (and it’s almost 11pm the night before). App is not user friendly at all. S62SS62S
Lots of work needed
App is not updated nearly enough and feels like a complete afterthought— especially considering it’s the year 2022 and technology is so powerful. (Website for W&S Open isn’t much better unfortunately. They really need to overhaul both the app and website!)GreatestOutdoors
Not so hot as tennis apps go
A modest attempt with serious shortcomings. Results are posted WAY WAY too slowly. And forget about trying to track the live scoring in any single match.
Fine for checking schedules.
Probably best to stick with the website IMO
Sadlymcanulty
App isn’t great but it’s administration is terrible
The App isn’t great. Worse though is it’s administration. The “order of play” is sometimes advanced to the next day while matches are still going on—so during the Evening Session, you can’t see the play schedule unless you saved screen shots.Kennie-D-B
Full of potential
A lot of potential but fails in the execution! No connection or links to listen to the matches through ATP or WTA radio. A decent number of players are missing from the list of players a great example from the 2021 event is Andy Murray (who is playing on Center Court as I write this) and Simona Halep from the Ladies DrawShow lessTheRhinoKing
Awful
Results page is an iFrame that doesn’t scroll and you can’t see all the scores! Data issues as well with order of play not displaying properly. #fail.JohnMc81
