Buckeye Broadband Email User Reviews

Buckeye Broadband Email

Mail2World Inc

Business

Productivity

Top reviews

Most RecentHighest RatedLowest Rated

Disappearing Cursor

Hard to compose a email when the cursor will not go down to the message body

Lizzie 124

4 years ago

Response from developer

Please make sure that you are using v5.1. If you'd like to edit the original message that you're composing the response to, use long tap to put cursor inside of it. Feel free to contact us at support@mailapp.mobi if you have any questions.

App is crap - Buckeye Doesn’t Care

Just installed latest version, can’t reply or author an email because you can’t place a curser in the body portion of the email. Deleted some email accounts and re-entered the emails, still didn’t work. This is about the third time since they recommended this app, I’ve fought issues. Buckeye doesn’t host their own emails, about 5 years ago they sub-contracted it out, this latest contractor is the worst - they recommend this crappy app as solution to their email that won’t work with IOS. Junk on top junk. Then when you call their support, with each call they inform you of an additional limitation that wasn’t intended with the app. What a joke, and my wife and I have been faithful customers with their newspaper and internet, etc., since the beginning and this is what we get.

Show less

kendodger

4 years ago

Response from developer

The issue you reported was fixed in the most recent version of the app v5.1 where you can put the cursor inside the typed text in Composer. If you'd like to reply the email and edit or add the text into original email you are replying to, you need to use "long tap" to place the cursor inside that original email. This was done specifically to avoid users from unintentional / occasional breaking the structure of original email. We are really sorry that because of such minor note you've rated the app with one star... Feel free to communicate directly to our support department at support@mailapp.mobi if you have any questions.

Delete Fixing

Thank you so much for responding back. I really appreciate it. I deleted a group of emails and it worked. Thank you for explaining.

Chubbyuwubby

4 years ago

Response from developer

You can select the messages in message list (folder) by tapping on round message icon / avatar on the left side of message item. Then you can apply any action on this selected group, like delete, mark as Read / Unread, move messages to other folder and so on. Please refer to our Help Center for more information: https://app.s.center/hc/en-us/articles/225420167-How-do-I-delete-multiple-emails-

New app is miserable to use with an iPhone

The app is not responsive and not intuitive. Good luck sending any draft you have inadvertantly saved. The web access wasmuch better. I think I will be using my gmail app more frequently.

graffman3030

4 years ago

Works better than mail app on my phone

This app work way better than the mail on my iPhone. Much easier to use. Doesn’t have all the features as the web version. But it’s a mobile version so that’s to be expected.

Lane12484

4 years ago

Response from developer

Thank you for taking out time to rate us. It really helps us to keep going and delivering the best :)

Email size

Email sometimes does not fit iPhone screen. Annoying.

Have to say...

4 years ago

Response from developer

Thank you for your review. Actually, email fitting the screen width depends on whether the original HTML message is mobile screen-friendly or not, so sometimes it's impossible to reduce the width of HTML content to entirely fit the screen. If you have any specific emails, free free to send them to us to support@mailapp.mobi for review and investigation.

New emails

There is no new email notification (red ball with number) on the home page buckeye email icon. I was told by a buckeye tech that the buckeye email doesn’t do this.

Jp0133

4 years ago

Response from developer

By default, the Badge counter on Home Screen Icon shows the number of UNREAD email messages. If you'd like it to show NEW emails, you can enable it in app Settings -> Mail -> Badge Counter -> New Emails Only. If you have any questions specifically about mobile app features, please refer to our Help Center https://app.s.center/hc/en-us/categories/203202748-iOS or contact Support department at support@mailapp.mobi

New app rating

If I could give this ridiculous app a negative 10 star rating I would. Have tried multiple times and ways to delete an email to no avail. Now I have hundreds of emails I can’t get rid of. I should be able to easily delete them using my phone and yet no. Worst app I’ve ever had the displeasure of using. Garbage and clearly not ready for public usage. Buckeye should be embarrassed.

Show less

hateitbeyondwords

4 years ago

Response from developer

Thank you for review. Technical team reported that the delete issues have been fixed. If you still experience any issue with message move or delete, please reach out to us at support@bex.net for further assistance. Please accept our apologies for inconvenience.